Assistant Vice President, Branch Liaison – Transformation Team, Optimisation Office

MUFG Americas; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

MUFG Americas seeks a professional for Back Office Operations in London, focused on enhancing operational efficiency and stakeholder management. This role involves fostering relationships between various teams and improving service delivery standards. Ideal candidates will demonstrate strong communication and problem-solving skills, coupled with relevant experience in financial services.

Qualifications

• Experience in back office operations or project management required.
• Strong decision-making and communication skills essential.
• Working knowledge of Microsoft products to Intermediate level.

Responsibilities

• Manage relationship with Front Office and EMEA branch teams.
• Monitor and evaluate services provided by EMEA Operations.
• Challenge irregular handlings and standardise operations.

Skills

Stakeholder Management

Issue Solving

Communication Skills

Attention to Detail

Proactive Approach

Education

GCSE Grade C in Maths & English

A Level Education or Equivalent

Tools

Microsoft Office

PowerPoint

Job description

Pay Competitive

Location London/England

Employment type Full-Time

Job Description

Req#: 10059756-WD

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EMEA Operations has several functions including a) an efficient and accurate processing centre for users including EMEA offices and London users, b) regional headquarters of Operations, c) maintenance of IT for Operations, d) Optimisation Office. The Optimisation Office has two teams including a) Transformation for EMEA and b) Operation Process Transformation which is responsible for planning and execution of further optimisation of EMEA Operations.

MAIN PURPOSE OF THE ROLE

Manage the relationship with the Front Office and EMEA branch teams, regarding issue management and inquiries related to Back Office Operations. Enhance standardisation of end to end operation flow for EMEA Operations Plan and progress various projects for further optimisation within EMEA Operations as a member of the Operation Processing Transformation team including 1) revision of EMEA office network and centralisation/outsourcing /offshoring/standardisation of EMEA operations, and 2) monitor and improve the quality of EMEA Operations

KEY RESPONSIBILITIES

• Monitor and evaluate the services provided by EMEA Operations to service recipients and manage communication between service recipients and service provider
• Organise periodical meeting (Monthly Performance Evaluation Meeting) in line with defined criteria under SLA to keep good governance over outsourced operations.
• Develop and maintain issue log and MI data sources
• Challenge irregular handlings and inefficient operation flows and standardise where possible
• Function as contact person with regard to any issues and concerns on services provided by service provider including EMEA Operations and offshored/outsourced parties.

WORK EXPERIENCE

• Experience of back office operations and/or project management
• Skill of issue solving, stakeholder management

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).
• Experience of creating and presenting materials in stakeholder forums (PowerPoint)
• A high degree of accuracy and attention to detail.
• Strong decision-making skills, with excellent communication (written and verbal skills).
• Recognise the need for change and the ability to generate new ideas.

Preferred:

• Data / Business Analysis
• Operations background in Financial Services

Education / Qualifications:

Essential

• Educated to at least GCSE Grade C level or equivalent in Maths & English
• A Level education or equivalent

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision-making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem-solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills (Word & Excel).
• A strategic approach, with the ability to lead and motivate your team members
• Support others in their development and training.
• Nurture excellent relationship, across EMEA offices.
• Able to learn new functions quickly and support functions across the team.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

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