Assistant Underwriter

TN United Kingdom; Swansea; Hybrid; GBP 25,000 - 35,000; Full time

Job description

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We're looking for someone new to join the ERS Motor Insurance Team at IQUW Groupin Swansea as an Assistant Underwriter!

ERS are part of the IQUW Group and is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood.

This is an entry-level position for those who are interested in learning more about the world of insurance. So, whether you have experience in the insurance industry, have just graduated from university, or are wanting to change careers, this may be the opportunity for you!

The location for this role is our Swansea office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

What would your role involve?

• Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal
• Act as a key liaison between the business and our customers providing regularly updates on every stage of the process
• Maintain effective working relationships with brokers and other stakeholders
• Produce policy documentation, creating and issuing correspondence to customers and brokers
• Build your knowledge of our products and services to become a subject matter expert
• Play your part in a culture of change as an individual and as a team member

What experience would be helpful?

• The ability to work, both, as part of a team and independently
• A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence
• A keen eye for detail and high level of accuracy
• A deep understanding of what good customer service involves
• Excellent organisational skills and the ability to prioritise
• The drive to continually improve the way we work and the services we provide

This is an entry-level role with full training and continuous development provided. No prior insurance knowledge is necessary! But it's preferable to have prior work experience in a customer service focused role.

What can we offer you?

• Training and Support
• Flexible employee benefits including a range of discounts from retailers
• Bonus opportunities
• Annual salary review
• Opportunities to progress your career with ERS
• Cert CII Apprenticeship Qualifications Fully Funded (if desirable)
• Vibrant Swansea office location with hybrid working