Assistant Travel Manager

Travel Trade Recruitment Limited; East Midlands; On-site; GBP 28,000 - 40,000; Full time

Job summary

A prominent Travel Agency seeks an experienced Assistant Manager for their Nottingham Retail Travel Branch. The role focuses on enhancing customer experience while leading a team and maximizing sales. With competitive pay and numerous benefits, this position is ideal for those seeking to grow their travel management career.

Benefits

25+ days of annual leave

Cash and holiday incentives

Perkbox discounts

Matched pension scheme

Season ticket loans

Enhanced maternity & paternity leave

Free travel insurance

Discounted travel

Annual educational opportunities

Qualifications

• Experience in retail travel agencies, tour operators, or online travel agencies with management responsibilities.
• Excellent customer rapport skills and good worldwide destination knowledge.

Responsibilities

• Support Store Manager in daily operations and team development.
• Lead and motivate the team, providing tailored holiday recommendations.
• Manage the customer journey post-booking and maximize sales through personalized service.

Skills

Customer rapport skills

Sales maximization

Team leadership

Destination knowledge

Job description

Leading Travel Agency and Tour Operator brand that is known for its mid to luxury product and personal service is seeking an experienced Assistant Manager to join their Nottingham Retail Travel Branch. This company promotes their own holidays and offers flexibility to sell from a wide range of Tour Operators, allowing you to provide customers with diverse worldwide itineraries. You will assist other team members and support the Manager.

Salary & Benefits: £28,000 per annum plus commission (OTE £35,000), along with a wide range of benefits (detailed below in The Package). This is a fantastic opportunity for those with management, team leader, or supervisory experience within a travel sales environment.

Job Description:

Working in a retail travel branch focused on customer experience, your duties will include:

1. Sharing your knowledge with new and existing team members.
2. Supporting the Store Manager in daily operations and development, deputising as needed.
3. Maximising sales and profit through exceptional, personalised service.
4. Leading, motivating, and developing your team, recognising individual potential.
5. Providing tailored holiday recommendations based on customer needs.
6. Selling in-house tours or using other suppliers to meet customer expectations.
7. Offering holidays for different budgets and types, including luxury options.
8. Managing the customer journey post-booking, including amendments, upgrades, and follow-up to encourage repeat business.
9. Working a rota of 5 days out of 7, Monday to Sunday, with no late evenings, fully branch-based.

Experience Required:

Candidates should have experience in retail travel agencies, tour operators, or online travel agencies with management responsibilities. Good worldwide destination knowledge and excellent customer rapport skills are essential.

The Package:

In addition to the salary and OTE, benefits include cash and holiday incentives, 25+ days of annual leave, Perkbox discounts, matched pension scheme, season ticket loans, enhanced maternity & paternity leave, free travel insurance, discounted travel, and annual educational opportunities. The company offers excellent training and internal promotion opportunities, valuing and rewarding staff.

Interested?

Follow the application instructions and attach your CV. For inquiries, contact Claire Muge at (phone number removed) or (url removed). If this role isn't suitable, we have other opportunities in the Travel Industry. Due to high application volume, we cannot respond to everyone individually.