Assistant Travel Branch Manager

Claire Tanaka; Chelmsford; Hybrid; GBP 27,000; Full time

Job summary

A leading travel agency is seeking an experienced Assistant Travel Branch Manager to oversee operations in Braintree and Chelmsford. You will support staff development, deliver exceptional customer service, and drive profitability. Ideal candidates have at least 2 years of experience as a Travel Consultant and a passion for global travel. Competitive earnings and benefits are offered.

Benefits

Uncapped commission on bookings

Weekly pay

Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores

Access to educational trips with tour operators

Self-contributory pension & health plans

Qualifications

• Minimum 2 years' experience as a Travel Consultant.
• Passion for global destinations and the travel industry.
• Experience in a similar Assistant Manager role is desirable.

Responsibilities

• Assist the Travel Manager in overseeing both branch operations.
• Lead by example in delivering exceptional customer service.
• Support with staff coaching, training, and development.

Skills

Excellent communication and interpersonal skills

Strong customer service and sales ability

Accuracy, numeracy, and IT proficiency

Education

Recognised travel qualification

Tools

Tarsc CRM system

Job description

Location: Braintree & Chelmsford (flexible between branches)

Salary: £26,500 per annum

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Help lead two thriving travel branches at the heart of a values-driven business!

Are you a passionate travel professional with a flair for leadership and sales We're looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches.

This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays from UK breaks to worldwide escapes and luxury cruises.

You'll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches.

What You'll Be Doing

Assist the Travel Manager in overseeing both branch operations and achieving commercial targets

Lead by example in delivering exceptional customer service and expert holiday advice

Support with staff coaching, training, and development

Contribute to daily and weekly performance reporting

Assist with the sale and handling of foreign currency

Confidently create and book complex travel itineraries, tailoring each trip to customer needs

Maintain high branch standards in line with company policies and procedures

What You'll Bring

Minimum 2 years' experience as a Travel Consultant

Passion for global destinations and the travel industry

Excellent communication and interpersonal skills

Strong customer service and sales ability

Accuracy, numeracy, and IT proficiency

Desirable (but Not Essential)

Experience in a similar Assistant Manager role

Familiarity with the Tarsc CRM system

Bureau de Change experience

A recognised travel qualification

Why Join Chelmsford Star Co-operative Society

As a co-operative, we do things differently. We're owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first from our colleagues to our customers.

Benefits Include

Uncapped commission on bookings

Additional commission based on overall branch performance

Holidays at cost price through our agency

Weekly pay

Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores

Up to 20% in Quadrant Department Stores

Long Service Awards

Death in Service cover

Self-contributory pension & health plans

Access to educational trips with tour operators

Apply Now

If you're ready to step into a leadership role and share your love of travel with customers and colleagues alike, we'd love to hear from you. Help us create memorable journeys and enjoy one of your own with a rewarding career in travel.

No agencies please.

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