Assistant Ticketing Manager

Legends/ ASM Global Europe; Wembley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in sports and entertainment as a Ticketing Coordinator at OVO Arena Wembley. You'll provide exceptional ticketing services, manage operations for high-profile events, and be part of a dynamic team in a historic venue known for hosting major concerts and events. Experience the vibrant atmosphere while ensuring customers enjoy a seamless experience.

Benefits

Discounted Tickets

25 Days Annual Leave

Life Assurance

Pension Contribution

Health Support via Healthshield

Employee Assistance Programme (EAP)

Eye Care Vouchers

Cycle to Work Scheme

Employee Referral Scheme

Qualifications

• Proven track record in a similar role at a busy events venue.
• Experience leading a team.
• Understanding of regional entertainment offerings.

Responsibilities

• Manage ticketing operations for events at OVO Arena Wembley.
• Liaise with promoters to ensure correct ticket setup.
• Maintain a database of seating plans and tickets.

Skills

Customer Care

Team Leadership

Event Management

CRM Software Proficiency

Knowledge of London Venues

Job description

Social network you want to login/join with:

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

OVO Arena Wembley is one of the UK’s most legendary concert and events venues. With a rich history that goes back to its days as the Empire Pool and Sports Arena, the building has played host to numerous events including the 1948 and 2012 Olympics and for over 60 years, the 12,500 capacity Arena has seen some of the biggest names in music walk through its doors from Queen, The Rolling Stones and The Beatles to David Bowie, Cher, Michael Jackson, Madonna and ABBA.

About the Role

To provide a customer-focused ticketing and retail service, supporting the Ticketing & Box Office Manager in the day-to-day running and continued development of the ticketing operation at OVO Arena Wembley. The role ensures an efficient and positive experience for all customers across a variety of events.

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

Key Responsibilities:

• Set up events for OVO Arena Wembley and manage your own events from before on sale through to the day of the event
• Liaise with thepromoters and ticketing company to ensure correct set up.
• Manage the inventory on instruction from promoter whilst considering any venue needs.
• Work with hirers and any other relevant departments to ensure the configuration of all events maximises opportunities for sales in the formats required.
• Manage the show day Ticketing operation as and when required.
• Support the Front of House Manager through the proactive participation in ticketing related customer complaint issues.
• Maintain a database of OVO Arena, Wembley seating plans and grosses, and regularly liaise with the appointed ticketing supplier to ensure the ticketing process is as streamlined and efficient as possible.
• Efficiently maintain all ticketing folders (hard copy and electronic) in order to ensure all required information is easily accessible.
• Daily reporting of sales figures to promoters as required.
• Work with other team members to assist as required to ensure smooth running of the department.

We are looking for someone with:

• A proven track record of working in a similar role, preferably in a high-volume, busy events venue setting.
• Experience in leading a team
• Proven track record of delivering excellent customer care.
• Familiarity with London and regional entertainment offerings and venues.
• Knowledge of CRM software knowledge

Recruitment Process Outlined:

• 1 st Stage - Intro Call with Talent Team
• 2 nd Stage - Interview withVenue Team

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.