Assistant Technical Specialist (Focus on Pension Wise service)

Reed Talent Solutions; England; Remote; GBP 39,000; Full time

Job summary

A leading pensions assistance provider is seeking an Assistant Technical Specialist to deliver the Pension Wise service. This remote position offers both full-time and part-time options, requiring knowledge of pensions law and the ability to effectively communicate. The role involves providing guidance to customers and contributing to service improvement efforts. Join us to make a meaningful impact on people's financial wellbeing.

Benefits

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme – contributions matched 2 to 1

Interest-free loan for travel

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Employee assistance programme (EAP)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Qualifications

• Good foundation knowledge of pensions’ law and practice across a broad range of pension arrangements.
• Strong service ethos shown through eagerness to help the public.
• Commitment to ongoing personal and professional development.

Responsibilities

• Provide accurate pension and retirement information through telephony-based Pension Wise service.
• Respond proactively to customer demand while meeting agreed service standards.
• Contribute to the continuous improvement of the service through ad hoc project work.

Skills

Foundation knowledge of pensions’ law and practice

Strong service ethos

Ability to translate complex ideas into clear English

Education

APMI or CII qualifications or equivalent

Job description

Assistant Technical Specialist

(Focus on Pension Wise service)

c.£38,430 per annum

Homeworking

Permanent

This role offers 100% remote working so you can be based anywhere in the UK.

Both part time and full-time available (a minimum of 3 days a week)

“As an Assistant Technical Specialist, you will be joining a busy team of pensions experts, you will work with us to help achieve our vision through interactions with customers that truly have the potential to change lives. You will not only have experience of working in pensions, likely gained through a career in the industry and relevant qualifications, but crucially the ability to bring this knowledge alive when talking to people”.

As an Assistant Technical Specialist, you will be responsible:

To ensure the provision of quality services to the public within the Pensions Operations team and deliver the Government’s Pension Wise service.

The following are the main duties of the Assistant Technical Specialist role:

• Provide accurate pension and retirement information and guidance to members of the public through the provision of the telephony-based Pension Wise service.
• Respond proactively to customer demand, working to agreed service delivery standards.
• Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand.
• Contribute towards shared technical know-how in the office.
• Provide pension guidance on our national helpline and webchat channels.
• Contribute to the continuous improvement of our service through ad hoc project work.
• Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues.
• Attend meetings and workshops etc., within the scope of the role.

You will need to demonstrate the following skills and experience.

• You will have a good foundation knowledge of pensions’ law and practice across a broad range of pension arrangements and a sound understanding of wider retirement issues.
• This knowledge combined with your strong service ethos will show in your ability and eagerness to help members of the public by translating complex ideas and topics into clear English.
• Your commitment to on-going personal and professional development will encourage you to take on additional tasks and training that supports both the wider MaPS team and your performance in the role.
• APMI or CII qualifications or equivalent in related areas are desirable but not essential.

Our team of Pension Specialists provide the above services to the public between the times of 8.00am to 8.00pm Monday to Friday, and 9.00am to 1.00pm on Saturdays. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains.
• Cycle to work Scheme.
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme.
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail]

Application Process

Step 1: Submit Your Application

Open: 28th July | Deadline: 11th August

Please submit an up-to-date CV highlighting your recent experience and how you meet the criteria for this role.

Step 2: Pensions Technical Test

Between 28th July – 13th August

If shortlisted, you’ll be invited to complete a multiple-choice test assessing your pensions knowledge.

You’ll have 24 hours to complete the test once received.

Step 3: Telephone Interview

Between 29th July – 13th August

Candidates who pass the test will be invited to an informal telephone interview with the Reed team to discuss your experience and the role in more detail.

Step 4: Final Stage Interview

Successful candidates will attend a formal interview with the MaPS team.

• Duration: Approximately 1 hour
• Format: Competency-based questions and a role play exercise.

Estimated start date: 07th October 2025

Job Reference: MaPS00757

Close Date: 11th August 2025

Application Process

Step 1: Submit Your Application

Open: 28th July | Deadline: 11th August

Please submit an up-to-date CV highlighting your recent experience and how you meet the criteria for this role.

Step 2: Pensions Technical Test

Between 28th July – 13th August

If shortlisted, you’ll be invited to complete a multiple-choice test assessing your pensions knowledge.

You’ll have 24 hours to complete the test once received.

Step 3: Telephone Interview

Between 29th July – 13th August

Candidates who pass the test will be invited to an informal telephone interview with the Reed team to discuss your experience and the role in more detail.

Step 4: Final Stage Interview

Successful candidates will attend a formal interview with the MaPS team.

• Duration: Approximately 1 hour
• Format: Competency-based questions and a role play exercise.

Estimated start date: 07th October 2025

Job Reference: MaPS00757

Close Date: 11th August 2025