Assistant Team Leader - Call Centre

The Caraires Consultancy; Kettering; Hybrid; GBP 25,000; Full time

Job summary

An established industry player in property services is seeking an Assistant Team Leader to support their call centre team. This dynamic role involves assisting team leaders in daily operations, coaching team members, and ensuring performance targets are met. The position offers hybrid working with flexibility and numerous development opportunities. If you have a strong background in customer service and are looking to take the next step in your career, this is a fantastic opportunity to join a supportive and thriving environment.

Benefits

Gym membership

Discounts at high-street stores

Healthcare cash plans

Qualifications

• Experience in a call centre environment is essential.
• Previous supervisory role in customer service is preferred.

Responsibilities

• Assist team leaders in managing daily operations.
• Support coaching initiatives to enhance team performance.
• Resolve issues at the first point of contact.

Skills

Customer service experience

Supervisory experience

CRM systems proficiency

MS Office proficiency

Excellent communication skills

Tools

MS Teams

MS Outlook

MS Excel

Job description

Position: Assistant Team Leader (Permanent)

Location: Kettering based office - hybrid working (2 days in office)

Working hours: Monday to Friday, 11.30am to 8pm (flexibility may be required in the future for weekends)

Salary: £25,000

Start date: 23rd June 2025

About the role

Our client, a successful property services company based in Kettering, is seeking an Assistant Team Leader for their call centre team. You will support the operations manager and team leaders in leading, managing, engaging, and developing a team of advisors. Please note that shifts will be scheduled between 8am and 8pm, Monday to Friday.

Key responsibilities

1. Assist team leaders in daily operations, including managing office-based and remote workers.
2. Support coaching initiatives to enhance team performance.
3. Cover for team leaders during their annual leave or unplanned absences.
4. Help ensure the team meets individual targets and provide performance data.
5. Contribute to maintaining a supportive company culture and motivate the team.
6. Resolve issues at the first point of contact.

Required skills and qualities

1. Customer service experience in a call centre environment.
2. Previous experience in an assistant team leader, deputising, or supervisory role within a customer service or call centre environment.
3. Experience handling complaints and dealing with difficult customers.
4. Proficient in CRM systems, MS Office (Teams, Outlook, Excel).
5. Positive, professional, and resilient personality with excellent communication skills.
6. Note: Must pass a DBS and Credit Check with no criminal records, IVAs, CCJs, or bankruptcies.

Benefits

Development and learning opportunities, hybrid working, and flexible benefits such as gym membership, discounts at high-street stores, and healthcare cash plans.

Interested?

Please apply below. If you have submitted your CV and do not receive a response within 5 working days, please consider your application unsuccessful. For our Privacy Policy, visit our website.

The Caraires Consultancy operates with integrity, treating clients, applicants, and suppliers fairly and honestly, as we wish to be treated.