Assistant Team Leader - Call Centre

Northampton Business Directory; Kettering; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a Call Centre Assistant Team Leader to join their dynamic team in Kettering. This role offers a hybrid working model, allowing for flexibility between office and remote work. You will support the operations manager and team leaders in managing a team of advisors, ensuring they meet their targets while fostering a positive company culture. If you thrive in a fast-paced environment and have a passion for customer service, this position provides an excellent opportunity for professional growth and development.

Benefits

Development and learning opportunities

Hybrid working

Flexible benefits scheme

Gym membership discounts

Healthcare cash plan

Qualifications

• Experience in a call centre environment is essential.
• Previous supervisory or assistant team leader experience preferred.

Responsibilities

• Assist team leaders in daily operations and support remote workers.
• Coach colleagues to improve performance and motivate the team.

Skills

Customer service experience

CRM systems

MS Office (Teams, Outlook, Excel)

Coaching and mentoring

Problem-solving

Tools

CRM systems

MS Office

Job description

Permanent

Kettering based office - hybrid working (2 days in office)

Monday to Friday - 11.30am to 8pm(flexibility may be required in the future for weekends)

£25,000

Start date: 23rd June 2025

Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role.

The key responsibilities of a Call Centre Assistant Team Leader:

• Assisting team leaders in the day to day running of the team, including office based and remote workers


• Supporting colleagues with coaching to improve performance


• Covering annual leave and unplanned absence of Team Leaders


• Assisting in ensuring the team meet individual targets and providing performance data


• Contributing to a supportive company culture, motivating the team


• Resolving issues at the first point of contact

The required skills and qualities of a Call Centre Assistant Team Leader:

• Customer service experience in a call centre environment


• Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre)


• Used to dealing with complaints and difficult customers


• Confident use of CRM systems, MS Office, including Teams, Outlook and Excel


• Positive, professional and resilient personality with excellent communication skills


• PLEASE NOTE:Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies

The benefits of working as a Call Centre Assistant Team Leader:Development and learning opportunities, hybrid working, flexible benefits scheme (gym membership, discounts of high-street stores, healthcare cash plan

Interested?

Please apply below.

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