Assistant Team Leader

TN United Kingdom; City of Edinburgh; On-site; Full time

Job summary

An established industry player is seeking a dedicated Kitchen Assistant to support daily operations in a vibrant kitchen environment. This role involves ensuring compliance with health and safety regulations, coaching team members, and creating a customer-focused atmosphere. You will play a vital role in managing customer interactions and complaints while striving to exceed sales targets. Join a dynamic and diverse team that values innovation and quality, and take advantage of development opportunities to grow within the business. If you are passionate about food and customer service, this is the perfect opportunity for you.

Benefits

Monthly Performance Bonus

Free Pasta Products

Referral Scheme Bonus

Cycle to Work Scheme

Regular Team Socials

Development Opportunities

Qualifications

• Experience in a fast-paced kitchen or food retail environment.
• Strong customer focus and problem-solving skills.

Responsibilities

• Assist in managing the kitchen and ensuring compliance with safety regulations.
• Coach and support team members while maximizing customer satisfaction.

Skills

Customer Service

Team Management

Problem Solving

Attention to Detail

Communication Skills

Education

Experience in Fast-Paced Kitchen

Job description

Assist the Team Leader in the management of the day-to-day aspects of the Pasta Evangelists Kitchen. Ensure compliance with Food/Health and Safety regulations and collaborate to coach, support, and motivate all employees.

Opening hours: from 10.00am to 2.00am from Monday to Sunday

What you'll do at Pasta Evangelists:

• Attend meetings when required.
• Embrace and embed new changes in PE systems and processes.
• Help the Team Leader to train new starters according to company guidelines.
• Coach and support team members in their development; highlight high-performing individuals.
• Track team absences and report them to your Team Leader.
• Ensure all statutory and company Health, Safety, and Food Hygiene regulations are complied with and report to your Team Leader if corrective actions are required.
• Help create a customer-focused environment.
• Manage and report all customer complaints (including food poisoning and foreign body allegations) in line with company policy.
• Implement a lead-from-the-front mindset and set a clear example of product quality for all to follow.
• Consistently seek to maximize the products available at all times, increasing sales and customer satisfaction.
• Assist the Team Leader in communicating sales goals, striving to consistently exceed sales targets.
• Train the team on all new products to enable them to drive sales.
• Maximize the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g., labour, food).
• Review all daily paperwork to ensure compliance and report to the Team Leader where necessary.

Who you are:

• You’ve worked in a fast-paced kitchen or food retail environment and understand how priorities can quickly change.
• You are customer-focused and enjoy interacting with customers.
• You don’t turn a blind eye to issues; you address them and have a desire to solve them!
• You have a strong desire to fight for product quality and will go the extra mile to deliver a strong customer experience.
• You are detail-oriented and don’t cut corners.
• You love working in a team and helping to manage other chefs in the kitchen!
• You can clearly communicate both verbally and in writing.

What we can offer:

• £12.50 per hour - £13.50 per hour from midnight onwards.
• Monthly bonus according to site performance.
• Join a dynamic, fast-moving & diverse team.
• Regular team socials.
• Free Pasta Evangelists products.
• Referral Scheme bonus.
• Cycle to work scheme.
• Development opportunities - you can grow within the business.

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.

Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.

Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dining at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.

Most recently, we’ve been busy disrupting Britain’s pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats, and JustEat. With more than 40 kitchens across the UK, we’re expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We've also opened the UK's biggest pastificio in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.

Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.