Assistant Supported Living Officer

St Vincent's Housing Group; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization is seeking an Assistant Supported Living Officer to provide essential administrative support to the Supported Living Team. The role involves managing databases, ensuring compliance, and liaising with external agencies. The ideal candidate will have strong administrative skills, a customer-focused approach, and a commitment to high-quality service. This position offers flexible working options, generous holiday entitlement, and a supportive work environment.

Benefits

Flexible working options

33 days holiday plus bank holidays

Company pension with up to 10% matched contributions

Health cash plan covering treatments

Enhanced sick pay

Health and wellbeing support

Life assurance for pension scheme members

Training and development opportunities

Qualifications

• Experience working in a busy team environment.
• Strong administrative skills.
• Proficiency in IT and working with databases.

Responsibilities

• Administer all aspects of Supported Living, including compliance monitoring.
• Support the Team Leader and Officers in implementing policies.
• Liaise with external agencies such as Social Services.

Skills

Administrative Skills

Customer Focus

IT Proficiency

Education

Minimum of 5 GCSEs or equivalent at Grade C or above

Job description

Vacancy Details

This is a Permanent, Full-Time vacancy that will close in 10 days at 23:59 BST.

The Vacancy

Hours of Work: 35 per week

Interviews: TBD

At MSV Housing, we are committed to ensuring our customers have good quality, safe homes. Our Assistant Supported Living Officers are key to achieving this goal.

We are seeking an enthusiastic individual to join our established team. Reporting to the Supported Living Lead, the Assistant Supported Living Officer provides administrative and functional support to the Supported Living Team, including updating and managing corporate registers, maintaining internal database systems for accurate record-keeping, and liaising with managing agents/support providers to ensure compliance.

We also look for candidates passionate about advocating for people and communities.

Responsibilities of the Assistant Supported Living Officer

• Administer all aspects of Supported Living, including compliance monitoring, income management, anti-social behaviour, and lettings.
• Support the Team Leader, Supported Living Officers, and Supported Living Manager in implementing policies and meeting KPIs.
• Liaise with external agencies such as Social Services, Support Agencies, and Police as necessary.
• Promote strong interdepartmental collaboration to provide excellent customer service.
• Maintain up-to-date and accurate Supported Living databases and partner information.
• Maximize income through invoicing, HB/UC, and arrears management.
• Handle administration related to void management.

Candidate Requirements

• Minimum of 5 GCSEs or equivalent at Grade C or above, including Maths and English.
• Experience working in a busy team environment.
• Strong administrative skills.
• Proficiency in IT and working with databases.
• Customer-focused with a commitment to high-quality service.

We prioritize safeguarding and the welfare of children, young people, and vulnerable adults. An enhanced criminal records check is required, which is free of charge. Convictions do not necessarily disqualify applicants; decisions are made case-by-case. Further details are available in our Safeguarding policy attached with the candidate pack.

Benefits

• Flexible working options, including home working with provided kit.
• 33 days holiday plus bank holidays and a holiday buy scheme.
• Company pension with up to 10% matched contributions.
• Health cash plan covering treatments like optical and dental.
• Enhanced sick pay: up to 3 months full pay and 3 months half pay.
• Health and wellbeing support, including counselling and mental health initiatives.
• Life assurance for pension scheme members.
• Training and development opportunities.
• Commitment to equality and inclusion with various employee networks.

We encourage diverse applications and are committed to equality and inclusion. Applications are scored against essential criteria, but we welcome submissions from all candidates, including those submitting an amended CV.

If you'd like to discuss the role informally, contact Shadha Mahmood-Qureshi, Supported Housing Lead, at 07936960410.

We are passionate about inclusion and welcome applicants from diverse backgrounds.

If unsure about your fit for the role but interested in applying, go ahead—our team will decide if you're suitable.

The Company

MSV owns and manages nearly 9,000 homes across Greater Manchester, Lancashire, and West Yorkshire. We pride ourselves on our values, mission, and commitment to providing housing solutions for society's most vulnerable. Our focus remains on delivering excellent services, promoting equality and inclusion, and improving life chances for our residents and staff.

In addition to a competitive salary, pension, and holiday entitlement, we offer comprehensive training, flexible working, and health & wellbeing support.