Assistant Store Manager Westfield Stratford

Virgin Media O2; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications company in London is seeking an Assistant Store Manager to lead a motivated team and deliver exceptional customer experiences. The ideal candidate will have experience in fast-paced environments and a proven ability to develop teams. Join us to be part of a culture that promotes inclusivity and personal growth.

Benefits

Bumper reward package

Flexible extras for personal needs

Qualifications

• Experience working in a fast-paced environment.
• Experience leading and developing teams.
• Experience delivering first-class customer experiences.

Responsibilities

• Lead and inspire a motivated team.
• Put the customer at the heart of decision-making.
• Encourage team members to love their jobs.

Skills

Leadership and team development

Customer experience delivery

Adaptability to change

Strong communication skills

Job description

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Assistant Store Manager Westfield Stratford, London

Client: Virgin Media O2

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b6eabd248dc2

Job Views: 6

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

As an Assistant Store Manager, you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will help create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies too.

Diverse, high-performing teams - jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Experience working in a fast-paced environment, not necessarily Retail.
• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.
• Experience following process and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

The other stuff we are looking for

We'd also love you to bring:

• Strong communication and listening skills.
• The ability to change and adapt to business needs.
• Experience in using systems and following processes.
• Experience adhering to key compliance requirements related to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe that the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.