Assistant Store Manager, UGG - ASHFORD

UGG; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity exists for an Assistant Store Manager at UGG in Ashford, England. In this role, you will collaborate with the Store Manager to lead and inspire your team while ensuring exceptional customer service. You will manage daily operations, develop staff, and foster a strong brand presence. Ideal candidates will have retail management experience, excellent communication skills, and the ability to problem-solve effectively. Enjoy benefits such as generous discounts, a uniform allowance, and extensive opportunities for growth.

Benefits

28 days holiday per year

60% discount for Deckers Brands

Uniform Allowance

Personal and professional development opportunities

Qualifications

• Previous experience as a people manager in a Retail environment.
• Excellent communication skills to convey UGG's vision and mission.
• Ability to coordinate resources effectively.

Responsibilities

• Partner closely with the Store Manager to develop team members.
• Ensure high standards of customer service and store operations.
• Manage inventory and assist in day-to-day operations.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Assistant Store Managers are integral to the success of our stores. As an

Assistant Manager, it’s your job to partner closely with the Store Manager to

develop team members, provide the best customer service possible, and

communicate our company’s values, vision, and mission. As an Assistant Store

Manager, you know how to effectively navigate a complex business to satisfy

customers and develop team members while working under the pressure of

competing business priorities.

Description

As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. It’s your job to aid in the selecting of team members who pursue passions that relate to the UGG brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to the productivity of the store, while being available to address and respond to the needs of your customers and team members. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you continually cultivate awareness of industry trends. As an Assistant Store Manager, you aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.

Core Competencies

Develop and motivate team members to create empowered and engaged

teams

Ensure the highest level of customer service possible and prioritize brand

and product knowledge training

Communicate effectively with customers, team members, management, and

corporate stakeholders

Set plans and targets and entrust team members appropriately

Think critically to resolve problems and approach challenges with agility

Identify industry trends and educate your team members about the current

market

Assist in the execution of store strategies that enhance customer satisfaction,

expand traffic, and optimize profitability

Manage inventory and partner with corporate stakeholders to meet the

needs of your market

Who You Are

A natural communicator who conveys the UGG and Deckers Brands vision

and mission

You have the leadership skills needed to support the management a team

You’re well organized and proactively and efficiently coordinates your

resources

You’re a problem solver who pro-actively works through challenges

We Would Love To Hear From People With

Previous experience as a people manager in a Retail environment.

Excellent communication skills and ability to convey the UGG and Deckers

Brands Vision and Mission to your team and customers

Excellent organizational skills and ability to coordinate, people, resources,

and services in order to address business goals and needs

Problem-solving skills and ability to work through challenges.

Ability to be agile to meet the needs of the business, especially during our

busiest time of the year.

What We Will Give You

28 days holiday per year

Extras, perks & volunteering opportunities - Being a valued member of the

UGG and Deckers Brands team means more than just a paycheck. From

generous discounts to community-based programs, we offer a variety of cool

extras.

Growth and Development; Deckers Brands was built on the idea of pursuing

passion. That’s why we offer extensive opportunities and support for

personal and professional development including a Global Mentorship

Program

Uniform Allowance including 2 pairs of shoes per season

60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30%

instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal

opportunity employer and our employees are people with different strengths,

experiences and backgrounds who share a passion for our brands. We welcome

qualified applicants embracing their race, color, religion, sex, sexual orientation,

gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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