Assistant Store Manager - Trafford New Manchester, England, United Kingdom

Tbwa Chiat/Day Inc; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to lead a vibrant team in a dynamic environment. This role involves managing daily operations, driving sales performance, and ensuring exceptional customer service. You'll inspire and motivate your team, uphold brand values, and contribute to a culture of energy and teamwork. With a focus on personal and professional growth, you'll have the opportunity to shape the retail experience for customers and staff alike. Join a company that values inclusivity and invests in its employees' well-being, providing a platform for growth and success.

Qualifications

• Experience in fast-paced retail management, leading teams of 20+.
• Strong communication skills to interact effectively with all stakeholders.

Responsibilities

• Oversee daily operations, ensuring top-tier customer service and sales performance.
• Lead and develop a diverse team, fostering a positive and inclusive environment.

Skills

Retail store management

Leadership

Communication

Customer Service

Performance Tracking

Sales & Marketing Knowledge

Problem-Solving

Time Management

Team Development & Training

Conflict Resolution

Attention to Detail

Organisational Skills

Health & Safety Knowledge

Job description

As an Assistant Store Manager in our upcoming store in The Trafford Centre, Manchester, you'll play a key role in driving the success of our vibrant retail environment, leading by example to deliver an exceptional experience for our community. You'll oversee the daily operations of the store, managing a team to ensure top-tier customer service, optimize sales performance, and uphold our high standards of store presentation.

With your passion for both fitness and fashion, you'll motivate and inspire your team to create a culture of energy, positivity, and teamwork. Collaborating closely with store leadership, you’ll help implement Gymshark’s vision and achieve business goals while maintaining a dynamic and inclusive atmosphere for both customers and staff.

WHAT YOU'LL BE DOING:

1. Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for the team.
2. Leading the execution of daily operations, while also contributing to the broader strategic direction of the store.
3. Ensuring the safety and well-being of people, customers, and assets, including stock, technology, and the physical store environment.
4. Identifying opportunities for growth within your team and across the business, helping to cultivate a high-performing environment.
5. Providing clear, confident communication and delivering actionable feedback while collaborating with GSHQ to align on initiatives and goals.
6. Assisting with hiring, developing, and leading a diverse, world-class team to meet business objectives.
7. Offering in-the-moment coaching and feedback, driving both individual and team performance to exceed KPIs.
8. Setting the standard for exceptional brand experience, customer service, product knowledge, and operational excellence.
9. Supporting store management with key projects and initiatives, ensuring timely and effective execution.
10. Mentoring and coaching others to facilitate personal and professional growth, empowering your team to excel.
11. Holding key-holder responsibilities, including opening and closing the store, while maintaining operational integrity.
12. Deputizing for the Store Manager in their absence, maintaining a seamless store operation and team cohesion.
13. Bringing energy, passion, and a positive attitude to the workplace every day, fostering an inclusive and dynamic atmosphere.
14. Contributing to a culture of continuous learning, both individually and within the team, ensuring Gymshark remains at the forefront of retail excellence.

WHAT YOU'LL NEED:

1. Retail store management – Experience of working in a fast paced retail fitness and or fashion apparel store managing a team of 20 or more employees.
2. Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
3. Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
4. Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
5. Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness.
6. Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
7. Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
8. Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
9. Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
10. Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
11. Conflict Resolution – Ability to handle disputes, both with customers and staff, in a calm and professional manner.
12. Attention to Detail – Ability to ensure store presentation, stock levels, and operational processes are executed to high standards.
13. Organisational Skills – Experience in efficiently planning store schedules, managing tasks, and ensuring all operations are running efficiently.
14. Health & Safety Knowledge – A background in ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.