Assistant Store Manager - Swindon

Charles Tyrwhitt; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager at a leading retailer in Swindon. This role is pivotal in driving sales and providing exceptional customer service. You'll lead and inspire a dedicated sales team, utilizing your strong retail management experience to exceed targets and foster a positive store culture. Enjoy a permanent contract with competitive salary and benefits, including a quarterly bonus scheme, uniform allowance, and professional development opportunities. Be part of a company that values fun, engagement, and giving back to the community, while helping men dress well in style.

Benefits

Quarterly Bonus Scheme

Uniform Allowance

Staff Discount

Cycle to Work Scheme

Fun Fund for Team Activities

Professional Development Training

Apprenticeship Opportunities

Qualifications

• Proven retail management experience with a focus on high standards.
• Strong analytical skills and stock management experience required.

Responsibilities

• Lead the sales team to exceed sales targets and ensure excellent customer service.
• Support the Store Manager with operational metrics and staff engagement.

Skills

Retail Management Experience

Leadership Skills

Coaching Skills

Analytical Skills

Stock Management

Customer Relationship Management

Microsoft Office Proficiency

Job description

The Role

At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can't do that without our specialist teams.

This time, we're on the lookout for an Assistant Store Manager to join Ester and the team in our Swindon Designer Outlet store. This is a permanent contract for 40 hours per week. The ideal candidate should be flexible to work across weekends and weekdays. Shifts will be scheduled around the trading hours of Swindon Designer Outlet (hours may vary during high trading/holiday trading periods).

What you will be doing

The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You'll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.

Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach.

Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.

What we are looking for

This role specifically requires:

• Previous retail management experience
• Proven ability to lead, inspire and motivate others to achieve and work to very high standards
• Coaching and leadership skills
• Highly commercial with strong analytical skills
• Stock management and loss prevention experience
• Knowledge of understanding systems with a good understanding of Microsoft Office
• Strong relationship building skills and stakeholder/customer management

What you can expect from us:

• Competitive salary and an excellent quarterly bonus scheme
• Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
• A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
• We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.