Assistant Store Manager - Swansea (32 - 40 hours)

Rituals; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to inspire and lead a dynamic team in Swansea. This role emphasizes creating a meaningful shopping experience, driving performance through excellent customer service, and fostering a culture of trust and teamwork. The ideal candidate will have prior experience in retail or hospitality, showcasing strong people management skills and a passion for coaching others. If you're ready to take charge and make a significant impact, this opportunity is perfect for you.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong people management skills and ability to inspire others.

Responsibilities

• Motivating the team and ensuring excellent customer service.
• Supporting the Store Manager in daily business activities.

Skills

People management

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by helping with day-to-day business activities.

Please note this role is based in Swansea.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in customer satisfaction and sales. Additionally, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.