Assistant Store Manager - St Christopher's Place (40 hours)

Rituals; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager in London. You will motivate your team, manage store operations, and ensure excellent customer service in a fast-paced outlet. Bring your interpersonal and leadership skills to drive performance and create a positive shopping experience.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• Strong people management skills in communication, motivation, and coaching.
• Experience sharing knowledge to drive change.

Responsibilities

• Motivate the team and provide exceptional customer service.
• Assist Store Manager with daily business activities.
• Manage stock and inventory effectively.

Skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and providing each customer with a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.