Assistant Store Manager (Retail)

The Boots Company PLC; Manchester; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team at its Opticians branch. In this pivotal role, you will enhance the customer journey while collaborating closely with the Store Manager to implement a commercial plan. Your responsibilities will encompass customer service, store operations, and clinical activities, ensuring a high standard of care. The company is committed to your development, offering industry-leading training programs and numerous career growth opportunities. Join a diverse and inclusive environment where your contributions will be valued and recognized.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced leave pay

Flexible benefits

24/7 counselling and support

Qualifications

• Experience in a customer-facing role is essential.
• Leadership or coaching experience is highly valued.

Responsibilities

• Lead and inspire your team to deliver exemplary customer service.
• Manage clinical activities such as patient pre-screening and dispensing.

Skills

Customer Service

Leadership

Coaching

Desire to Learn

Job description

About the role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and implement the commercial plan, supporting the growth and improvement of the business.

Your responsibilities will span customer service, store operations, and clinical activities such as patient pre-screening, dispensing, and accuracy checks. You will manage a team with varying experience and clinical knowledge, helping them develop their skills and careers. Management tasks include creating rotas, conducting return-to-work reviews, and performance management.

We support your development through our industry-leading ‘Step into Optics’ training programme and leadership training opportunities, fostering your career growth at Boots Opticians.

What you’ll need to have

• Experience in a customer-facing role
• Desire to learn
• Leadership or coaching experience

It would be great if you also have

• Experience in a clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Career development opportunities in clinical and non-clinical roles
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits including holiday buying, gym discounts, life assurance, activity passes, and more
• Access to 24/7 counselling and support via TELUS Health

We offer additional benefits tailored to your needs. Learn more at boots.jobs/rewards. Note that salary estimates from third-party sites are not endorsed by Boots.

Why Boots Opticians

We promote a diverse and inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, committed to embracing diversity and fostering a positive workplace.

What's next

Thank you for considering this opportunity. If you apply, your application will be reviewed, and we will contact you for the next steps. We are open to flexible working arrangements and can provide reasonable adjustments during the application process. Boots is a Ban the Box employer, considering applicants with criminal convictions on a case-by-case basis.

For more information, see our FAQs on jobs, applications, and interviews. At Boots, care is at the heart of everything we do. Discover how we support your goals, promote inclusivity, and offer meaningful benefits.