Assistant Store Manager (Retail)

BOOTS; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join an established industry player as an Assistant Manager at a leading optician. This role offers the chance to lead a dedicated team, enhance customer experiences, and engage in clinical activities. You'll be supported with industry-leading training programs to develop your skills and advance your career. With a focus on inclusivity and personal growth, this position promises a dynamic work environment where your contributions will help shape the future of optical care. If you're passionate about customer service and team leadership, this opportunity is perfect for you.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience in customer-facing roles is essential.
• Leadership or coaching experience is preferred.

Responsibilities

• Lead and inspire a team to deliver an exemplary customer journey.
• Manage store operations and clinical activities.

Skills

Customer service experience

Team leadership or coaching

Desire to learn

Job description

About the role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better.

Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to clinical activities, which include patient pre-screening, dispensing, accuracy checks, and much more.

You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills, and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews, and performance management.

We will support you in completing our industry-leading 'Step into Optics' training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.

What you'll need to have

• Experience working in a customer-facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.