Assistant Store Manager (Retail)

Boots Opticians; Liverpool; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optician chain in Liverpool is seeking an Assistant Manager to lead and inspire the team. You will oversee customer service, manage team performance, and engage in clinical activities. Ideal candidates will have customer-facing experience and a desire to learn. This role offers a range of benefits and flexible working options.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity leave pay

Flexible benefits scheme

Access to 24/7 counselling support

Responsibilities

• Support and lead a team to deliver excellent customer service.
• Contribute to the store’s commercial plan and drive improvements.
• Oversee team performance management and rotas.
• Engage in clinical activities and patient services.

Skills

Customer service experience

Team leadership or coaching

Desire to learn

Job description

About the role

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and deliver the commercial plan to help the business grow and change for the better. You will be involved in everything from customer service and store operations to clinical activities including patient pre-screening, dispensing, accuracy checks, and more. You will manage a team with a variety of experience and clinical knowledge, helping them develop their knowledge, skills and future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you through our Step into Optics training programme and leadership training to help you develop your clinical knowledge and career at Boots Opticians.

Responsibilities

• Support and lead a team to deliver excellent customer service and a positive customer journey.
• Contribute to the store’s commercial plan and drive growth and improvements.
• Engage in store operations, clinical activities, and patient-facing services.
• Oversee rotas, return to work reviews and performance management for team members.
• Develop team knowledge and skills, guiding career development.
• Participate in training programmes to enhance clinical knowledge and leadership capabilities.

What you’ll need to have

• Experience working in a customer-facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What’s next

Thank you for visiting our careers page. If you choose to apply, your application will be reviewed and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager. We are open to flexible working options and what this may look like for you, including job share and reduced hours. We can provide reasonable adjustments to help you be at your best during the application and interview process. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Opticians

Function

Opticians

Specialism

Boots Opticians Operations

Hours per week

37.5

Region

OPT102 - North West England

Store

3662 - Liverpool Clayton Square Centre BO

Address

18 Great Charlotte Street, Liverpool