Assistant Store Manager - Piccadilly, London (M/W/D)

ARC'TERYX; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your leadership will inspire a team of outdoor enthusiasts. This full-time role focuses on delivering exceptional guest experiences and developing future leaders while fostering a culture of inclusivity and respect. You'll oversee store operations, lead by example, and drive community engagement through exciting store events. If you're passionate about outdoor activities and committed to creating positive change, this opportunity is perfect for you. Embrace the adventure and make a difference in the lives of your team and guests.

Qualifications

• 2-3 years of leadership and retail management experience required.
• Strong leadership skills with a focus on recruitment and development.

Responsibilities

• Lead a team aligned with company values and oversee store operations.
• Support training and coaching to deliver exceptional guest experiences.

Skills

Leadership Skills

Retail Management

Customer Service

Financial Acumen

Communication Skills

Time Management

Problem-Solving Skills

Education

2-3 years of leadership experience

Tools

Microsoft Office Suite

Job description

Your Opportunity at ARC'TERYX:

Arc'teryx Piccadilly is looking for its future Assistant Store Manager!

Role Overview:

You will lead a team of 15 members (including Lead and Sales Associate) alongside your Store Manager and a second Assistant Store Manager. Your focus is on delivering exceptional guest experiences, building connections, and achieving bold objectives both in-store and within the community. You will create a compelling brand experience and develop your team in line with Arc'teryx's Vision, Purpose, and Values.

Personal Attributes:

Product-obsessed, outdoor enthusiast, passionate about education and sharing product knowledge. You prioritize connection with nature and inspire your team and guests, fostering a space where everyone can find their Outer Peace.

Leadership & Development:

You reflect, celebrate achievements, and create leadership development opportunities to ensure high engagement and drive profitability through guest and team engagement. You pursue personal and professional goals and contribute to creating a better world together.

Key Responsibilities:

1. Lead a team aligned with Arc'teryx's Vision, Purpose, and Values.
2. Oversee store operations across experience, product, community, and people pillars.
3. Support training and coaching to deliver best-in-class guest experiences.
4. Lead by example, coaching in the moment, and empowering team self-leadership.
5. Identify and develop future store leaders with your Store Manager.
6. Manage the entire employee lifecycle from onboarding to offboarding.
7. Support and deliver on store and community objectives.
8. Build brand presence and guest loyalty by upholding company values.
9. Lead from the floor 5 days a week, championing exceptional guest experiences.
10. Empower your team to exercise judgment in guest service.
11. Assist the Store Manager with store operations as needed.
12. Collaborate on store events to support community engagement and traffic.
13. Evaluate staffing and development needs quarterly with your Store Manager.

Qualifications:

• 2-3 years of leadership and retail management experience.
• Strong leadership skills with a focus on recruitment, development, and motivation.
• Entrepreneurial spirit with a drive for results.
• Passion for service and delivering exceptional guest experiences.
• Financial acumen including budgeting and sales forecasting.
• Ability to set and align team goals, fostering commitment.
• Balance autonomy and collaboration effectively.
• Solution-oriented mindset with integrity.
• Passion for outdoor activities and outdoor lifestyle.
• Excellent communication skills.
• Strong time management and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Ability to lift up to 30 lbs.

Expectations:

• Availability reflecting business needs, including mornings, evenings, weekends, and holiday season.
• Availability for Black Friday and holiday period work.
• Accountability for all responsibilities outlined in the role document, performing Product Guide and Lead duties as needed.

Details:

• Hours: Full-Time, 40 hours/week.
• Compensation: Salary + Bonus.

Inclusion & Values:

Arc'teryx is committed to an inclusive culture where all voices are valued. We promote equality, fairness, and respect, fostering a safe and welcoming environment for everyone.

Our Philosophy:

We believe mountains transform us, and how we adventure matters. Join us in creating positive change and living the adventure. Live it. Get out there. The mountains make us better. Disruptive evolution. In pursuit of better. Always.