Assistant Store Manager Newcastle

Virgin Media O2; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

Virgin Media O2 is seeking an Assistant Store Manager for their Newcastle upon Tyne location. This role focuses on leading a team to deliver outstanding customer service while managing operational processes. A successful candidate will possess strong leadership skills and a passion for customer engagement.

Benefits

Comprehensive reward package

Employee benefits and extras

Qualifications

• Experience working in a fast-paced environment.
• Experience leading and developing teams.
• Experience delivering first-class customer experiences.

Responsibilities

• Lead, coach, and inspire a team of employees.
• Ensure a focus on customer satisfaction in all decisions.
• Manage team performance and adhere to processes.

Skills

Communication

Leadership

Customer Service

Adaptability

Job description

Social network you want to login/join with:

Assistant Store Manager Newcastle, Newcastle upon Tyne

Client:

Virgin Media O2

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ffa43cfda0c0

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

As an Assistant Store Manager, you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged daily, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will help create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies.

Diverse, high-performing teams filled with serious talent. Together, we offer the UK more choice and better value, driven by our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey.

The must haves

To be considered, you must have the following experience:

• Experience working in a fast-paced environment, not necessarily retail.
• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

The other stuff we are looking for

We'd also love you to bring:

• Strong communication and listening skills.
• The ability to adapt to business needs.
• Experience using systems and following processes.
• Experience adhering to key compliance requirements related to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe that a diverse and inclusive culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a comprehensive reward package with benefits and extras designed to support you and your loved ones, ensuring you're covered no matter what life throws your way.