Assistant Store Manager, New Bond Street

Richemont; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in ensuring the boutique operates smoothly and efficiently. This role is pivotal in promoting the brand, managing sales associates, and delivering exceptional customer service. The successful candidate will possess a strong background in luxury retail, showcasing leadership and communication skills while fostering a positive store atmosphere. Join a company that values diversity, empathy, and integrity, and be part of a team that strives for excellence in every customer interaction.

Qualifications

• Previous managerial experience in luxury retail is essential.
• Strong communication skills and clienteling expertise are required.

Responsibilities

• Assist Store Manager in daily operations and business development.
• Ensure excellent customer service and maintain brand standards.

Skills

Clienteling Skills

Sales Leadership

Communication Skills

Team Management

Operational Management

Education

Experience in Luxury Business

Tools

POS System

Job description

Assistant Store Manager

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

You assist the Store Manager with the proper functioning of the boutique and in the development of the business, its operational and administrative management.

Key responsibilities:

Brand promotion: A Delvaux ambassador in the city and the store

1. Participate in developing the notoriety of the house and to build brand awareness in the market;
2. Promote the culture of the brand internally and externally;
3. Ensure store atmosphere upholds brand image;
4. Ensure that all sales associates are knowledgeable of all company products, company information and history;
5. Acquire knowledge and understanding of our product lines.

Sales Management

1. Continuously motivate and coach sales associates to meet assigned sales or cross-selling categories & productivity goals;
2. Demonstrate sales leadership for staff by playing an active role on the selling floor;
3. Provide feedback on product assortment, buying trends and customer requests;
4. Provide feedback on sales, customer profiles, product performance.

Customer Service

1. Ensure the highest level of customer service every day and impeccable selling ceremony;
2. Support sales associates with After Sales Service issues, i.e. return, defective merchandise, repairs.

Operations

1. Effective use of POS system and its inventory management functions;
2. Provide daily, weekly, monthly qualitative and quantitative business reports as required;
3. Complete all store administration tasks in an accurate and timely fashion;
4. Verify and manage stocks status and its optimization;
5. Ensure compliance with all internal control procedures: maintain inventory accuracy;
6. Maintain the highest standard of housekeeping and organization both on and off the sales floor;
7. Perform other projects, as assigned.

Clienteling & CRM

1. Responsible for the quality and consistency of assistance to clients in/out store;
2. In charge of constitution of an exploitable database through precise visitor’s data capture and increase number of quality contacts for the Maison;
3. Respond to customer requests and anticipate pieces ordered or transferred to answer their demands, work on promoting new collections to inspire their visit.

Store Visuals

1. Maintain visual merchandising standards and store conditions as set forth by the corporate visual department;
2. Work with visual identity team to achieve goals of proper window installation and displays.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

1. Previous experiences in a managerial role in luxury business;
2. Luxury expert with strong clienteling skills and able to interact with stakeholders as a face of Delvaux;
3. Elegance and strong communication skills are a must;
4. Experience of people management, coaching a team dedicated to support and develop;
5. Operationally strong, able to translate strategies into operational plans.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.

2nd Stage – Interview with the Store Manager.

3rd Stage – Interview with the Human Resources Manager and Managing Director for Europe, ME & Africa.

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg