Assistant Store Manager (Manchester, Trafford Centre)

LOUNGE; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager in Manchester, where your passion for customer service will shine. In this pivotal role, you'll lead a dedicated retail team, ensuring exceptional service and a vibrant store atmosphere. Your leadership will inspire a culture of collaboration and enthusiasm, while you manage day-to-day operations and maintain inventory standards. If you're ready to make a difference in a dynamic retail environment and bring Lounge's values to life, this opportunity is perfect for you!

Qualifications

• 2+ years of experience as a supervisor in a retail environment.
• Strong leadership and team motivation skills.

Responsibilities

• Lead a team of Store Assistants and maintain exceptional customer service.
• Implement inventory control measures and monitor KPIs.

Skills

Leadership Skills

Customer Service

Problem-Solving

Communication

Visual Merchandising

Job description

Role: Assistant Store Manager (Manchester, Trafford Centre)

Location: Manchester (Trafford Centre)

The Lounge team is growing, we're looking for an experienced Assistant Store Manager to work as part of the team in our first ever store based in Manchester (Trafford Centre). We're after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!

This role is vital in helping maintain the close community we have created online, but In Real Life (IRL). As a pivotal role within our store leadership team, you will be responsible for helping to look after the day to day demands of the store, such as maintaining exceptional levels of customer service, inventory management, customer fittings, looking after store standards and keeping the Lounge community as your top priority.

Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect.

What you will do at Lounge:

1. As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants providing guidance, support and a customer centric approach to the store.
2. Work closely with all store staff to address customer queries, resolve issues and create an in-store environment that falls in line with the Lounge brand values.
3. Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge's Values.
4. Support the Head of Store to recruit new staff for the store and ensure they are given full training and can become valuable members of the retail team.
5. Ensure all Retail staff look after inventory levels and ensure accurate stock counts in store.
6. Work with the Head of Store & other supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
7. Work with the Head of Store to closely monitor Key Performance Indicators (KPI's) like sales numbers and customer satisfaction to ensure decisions are made to ensure we are always striving for continuous improvement.
8. Work as a trained bra fitter providing an exceptional level of professionalism and detail to all customers- whilst also training the other staff to obtain this high level.

We would love it if you:

1. Have at least 2 years experience working as a supervisor in a Retail environment.
2. Have experience in leading teams.
3. Strong leadership skills with the ability to inspire and motivate a team.
4. Have an understanding of visual merchandising.
5. Are an effective problem-solver and have exceptional decision-making abilities.
6. Can effectively communicate with people at all levels.
7. Are extremely passionate about giving exceptional customer service.
8. Are up to date on current retail trends and best practices.

Eligibility:

1. You must be legally authorised to work in the UK.
2. You must be over the age of 18 years old.
3. Must be able to prove Right to Work and any evidence related to this.
4. You must also be able to travel to the store in which you work.

Availability:

You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.