Assistant Store Manager – Luxury Fashion Customer Experience

Crew Clothing Company; Truro; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Uniform contribution

Future-focused pension plan

Rewarding referral program

Comprehensive professional development

Empowering work environment

Job summary

Crew Clothing Company is seeking an Assistant Manager to join our store team. This full-time role (37.5 hours per week) focuses on driving sales, coaching staff, and delivering an exceptional shopping experience in line with our coastal British brand.

You will help recruit and develop the team, manage visual merchandising, and ensure customer satisfaction through outstanding service and product knowledge. Located in our community store, the role offers opportunities for career progression, staff

Qualifications

• Must be customer-service focused.
• Excellent communication skills.
• Experience in the retail industry.
• Cash handling experience preferred.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Provide accurate information about features, benefits and stock.
• Promote multi‑channel shopping options to maximise customer satisfaction.
• Provide an inviting and welcoming atmosphere for customers.
• Process sales transactions in line with company guidelines.
• Demonstrate flexibility to meet store needs.

Skills

Customer service

Communication skills

Retail experience

Cash handling

Job description

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

Assistant Manager - Full Time

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose Of The Role

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store
  
  

Key Skills and Experience:

Essential

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable

• Good IT skills
• Experience of working in a luxury fashion brand
  
  

Benefits

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future-Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth
  
  

Skills

Fashion Retail

Customer Service

cash handling

visual merchandising