Assistant Store Manager - London Oxford Street Flagship Spa (40 hours)

Rituals; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail brand in London is seeking an Assistant Manager for their new Oxford Street store. You will support the Store Director in leading a dynamic team and ensuring exceptional customer experiences. Ideal candidates will have previous retail management experience and a passion for coaching. This role offers the chance to be part of an innovative retail concept that prioritizes customer satisfaction and operational excellence.

Qualifications

• Experience as an Assistant Manager in retail, luxury, or hospitality.
• Strong operational foundations with stock management and compliance.
• Familiarity with HR policies, recruitment, and people management practices.
• Passion for coaching and developing others.
• Financial awareness and data-informed thinking.

Responsibilities

• Support the Store Director in leading the team to achieve sales goals.
• Set daily objectives and contribute to monthly planning.
• Oversee store administration, inventory, and compliance.
• Support visual merchandising and foster a welcoming environment.
• Resolve team or customer concerns with empathy and efficiency.

Skills

Strong problem-solving skills

Customer-centric approach

Operational efficiency

Team motivation

Communication skills

Job description

Job Description

The Assistant Manager role at our new Oxford Street West ‘Mind Oasis’ store offers a unique opportunity to help lead a groundbreaking retail concept that blends science-backed treatments with immersive design. Opening this October, the store will feature an exclusive product range and serve as a sanctuary for busy shoppers to pause, breathe, and reconnect.

As Assistant Manager of this Mind Oasis Flagship, you will support the Store Director in leading, inspiring, and motivating the team to deliver exceptional customer experiences and achieve sales goals. You’ll play a key role in implementing local business strategies, maintaining operational excellence, and ensuring smooth day-to-day operations. This role requires strong communication skills, a customer-first mindset, and a passion for team development and performance.

You’ll help set daily objectives, contribute to monthly planning, and oversee store administration, inventory, and compliance. You’ll also support visual merchandising, foster a welcoming environment, and help resolve any team or customer concerns with empathy and efficiency. Your ability to adapt, collaborate, and celebrate team successes will be essential in driving the store’s long-term success.

Qualifications

High on energy, low on ego and with a little bit of humour!

Your ability to support and motivate your team while delivering on customer satisfaction and sales targets makes you stand out. As Assistant Manager, you bring enthusiasm, reliability, and a drive for excellence.

You also bring:

• Experience as an Assistant Manager in retail, luxury, or hospitality.
• Strong operational foundations which should include stock management and compliance as a minimum.
• Familiarity with HR policies, recruitment, and people management practices.
• A passion for coaching and developing others.
• Strong problem-solving and decision-making skills.
• A customer-centric approach and operational efficiency.
• Interest in the wellbeing, lifestyle, or beauty industry.
• Experience with marketing, brand, or community engagement is a plus.
• Financial awareness and data-informed thinking.