Assistant Store Manager - London Oxford Street Flagship Spa (40 hours)

Rituals Cosmetics; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty retailer is seeking an Assistant Store Manager for its new Oxford Street location. You will inspire and lead the team to deliver exceptional customer experiences, manage operations, and drive sales. Ideal candidates have strong retail management experience, excellent communication skills, and a passion for team development.

Qualifications

• Experience as an Assistant Manager in retail, luxury, or hospitality.
• Familiarity with HR policies and people management practices.
• Strong problem-solving and decision-making skills.

Responsibilities

• Support the Store Director in leading and motivating the team.
• Ensure operational excellence and smooth day-to-day operations.
• Oversee store administration, inventory, and compliance.

Skills

Team leadership

Customer satisfaction

Problem-solving

Operational compliance

Stock management

Coaching

Marketing engagement

Job description

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Assistant Store Manager - London Oxford Street Flagship Spa (40 hours), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7b93b634876e

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?

Share your talents

The Assistant Manager role at our new Oxford Street West ‘Mind Oasis’ store offers a unique opportunity to help lead a groundbreaking retail concept that blends science-backed treatments with immersive design. Opening this October, the store will feature an exclusive product range and serve as a sanctuary for busy shoppers to pause, breathe, and reconnect.

As Assistant Manager of this Mind Oasis Flagship, you will support the Store Director in leading, inspiring, and motivating the team to deliver exceptional customer experiences and achieve sales goals. You’ll play a key role in implementing local business strategies, maintaining operational excellence, and ensuring smooth day-to-day operations. This role requires strong communication skills, a customer-first mindset, and a passion for team development and performance.

You’ll help set daily objectives, contribute to monthly planning, and oversee store administration, inventory, and compliance. You’ll also support visual merchandising, foster a welcoming environment, and help resolve any team or customer concerns with empathy and efficiency. Your ability to adapt, collaborate, and celebrate team successes will be essential in driving the store’s long-term success.

Bring all of you

High on energy, low on ego and with a little bit of humour!

Your ability to support and motivate your team while delivering on customer satisfaction and sales targets makes you stand out. As Assistant Manager, you bring enthusiasm, reliability, and a drive for excellence.

You also bring:

• Experience as an Assistant Manager in retail, luxury, or hospitality.
• Strong operational foundations which should include stock management and compliance as a minimum.
• Familiarity with HR policies, recruitment, and people management practices.
• A passion for coaching and developing others.
• Strong problem-solving and decision-making skills.
• A customer-centric approach and operational efficiency.
• Interest in the wellbeing, lifestyle, or beauty industry.
• Experience with marketing, brand, or community engagement is a plus.
• Financial awareness and data-informed thinking.