Assistant Store Manager- London Marylebone

TN United Kingdom; London; On-site; GBP 150,000 - 200,000; Full time

Job description

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Client:

Vince

Location:

London, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

618c4b213ae3

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

ABOUT VINCE

Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for everyday. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease.

Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 66 retail stores worldwide and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles.

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer-focused culture, a community to “give-back”, and competitive pay and benefits.

SUMMARY

VINCE, a leader in luxury contemporary apparel for both women and men, is seeking an enthusiastic, customer-focused Full-Time Assistant Store Manager to join our team at our London Store. As the Assistant Store Manager (ASM), you will play a key role in assisting the Store Manager with daily store operations, ensuring the highest standards of customer service, and driving sales performance. You will be responsible for helping meet and exceed the store’s sales goals, contributing directly to revenue growth. The ASM will also assist in hiring, training, and managing the store’s sales associates to ensure optimal performance and a high level of customer satisfaction.

In this role, you will be expected to model exceptional customer service, oversee store presentation, and ensure smooth operational functions, including floor coverage, visual merchandising, and loss prevention. The ASM will also support the Store Manager in executing company policies and procedures, helping maintain a strong and motivated team.

Key Responsibilities:

• Sales and Customer Service: Assist in driving sales and achieving store targets by providing outstanding customer service, fostering customer loyalty, and coaching team members to do the same.
• Team Leadership and Development: Support the recruitment, training, and development of sales associates to ensure high levels of performance and product knowledge.
• Visual Merchandising: Collaborate with the Store Manager to maintain high standards of visual merchandising, ensuring product displays are aligned with brand guidelines.
• Staff Supervision: Assist in managing the team, ensuring they are motivated, productive, and consistently delivering excellent service.
• Customer Relationships: Build strong, long-term relationships with customers and assist in managing the store’s client book and clienteling efforts.
• Administrative Tasks: Assist with inventory management, scheduling, and other administrative duties such as reporting and documentation.

Qualifications:

• Experience: Minimum of two (2) years of retail management experience, preferably in a luxury or high-end retail environment.
• Customer Service: Exceptional customer service skills, with the ability to create a positive shopping experience for all customers.
• Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, and management.
• Sales Focus: A strong sales-driven attitude, with the ability to support and encourage the team to meet and exceed targets.
• Technical Skills: Proficiency in retail point-of-sale (POS) systems, Microsoft Office (Excel, Word), and other basic office applications.
• Problem-Solving Skills: Strong critical thinking and problem-solving skills, with the ability to handle customer complaints and operational issues efficiently.
• Ability to thrive in a fast-paced retail setting while maintaining a professional and positive atmosphere at all times.

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V