Assistant Store Manager - London Enfield (40 hours)

Rituals; Enfield; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Store Manager to inspire a team and enhance customer experiences. This role is pivotal in driving store performance through effective teamwork and outstanding service. You'll be the right hand to the Store Manager, helping to cultivate a positive culture and coach your team to reach their full potential. If you're energetic, engaging, and ready to make a difference in a dynamic retail environment, this is the perfect opportunity for you to shine and grow.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong people management and motivational skills.

Responsibilities

• Motivate the team and ensure excellent customer service.
• Support Store Manager in daily operations and team development.

Skills

People management skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential, and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.