Assistant Store Manager — Lead a High-Energy Retail Team

Animal; Whitby; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50%

28 days annual leave

Employee Assistance Programme

Colleague hardship scheme

Referral incentive

Auto-enrolment pension

Job summary

Mountain Warehouse in Whitby is seeking an Assistant Store Manager to partner with the Store Manager in driving store success and delivering an exceptional shopping experience. You will lead daily operations, coach a high-performing team, and uphold brand standards.

The role focuses on hospitality, leadership, recruitment, visual merchandising, and performance against KPIs, with an emphasis on customer service and community engagement.

Qualifications

• Experience leading a retail team and delivering strong customer service.
• Clear communicator with ability to motivate staff.
• Results-driven with target focus and problem-solving.

Responsibilities

• Lead a motivated, engaged, high-performing team alongside the Store Manager.
• Ensure health, safety, and consistent merchandising standards across the store.
• Monitor KPIs, support sales targets, and manage stock replenishment.
• Deliver exceptional customer service and address feedback to build brand loyalty.

Skills

Leadership

Retail management

Team development

Customer service

Communication

Job description

Mountain Warehouse in Whitby is seeking an Assistant Store Manager to partner with the Store Manager in driving store success and delivering an exceptional shopping experience. You will lead daily operations, coach a high-performing team, and uphold brand standards.

The role focuses on hospitality, leadership, recruitment, visual merchandising, and performance against KPIs, with an emphasis on customer service and community engagement.