Assistant Store Manager Kettering

Virgin Media O2; Kettering; On-site; GBP 25,000 - 35,000; Full time

Job summary

Virgin Media O2 seeks an Assistant Store Manager in Kettering. This role involves leading a dynamic team to ensure excellent customer service and operational excellence, while developing team strategies to drive success. Ideal candidates will have experience in fast-paced environments and a passion for team leadership.

Benefits

Comprehensive reward package

Support for employees and families

Culture of diversity and inclusion

Qualifications

• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.
• Strong communication and listening skills.

Responsibilities

• Lead and motivate a team to deliver exceptional customer service.
• Follow processes and procedures for effective operation.
• Manage team reviews and performance.

Skills

Leadership

Communication

Customer Experience

Job description

Social network you want to login/join with:

Assistant Store Manager Kettering, Kettering

Client:

Virgin Media O2

Location:

Kettering, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

e52ebfc78ee5

Job Views:

17

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

As an Assistant Store Manager, you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged daily, in everything you do. With every decision and direction you set, you will prioritize the customer.

You will help create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love their job, making every day better for our customers through personal experiences that count.

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies.

Diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value, driven by our customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We build equity and inclusion into everything we do, supporting you to be your authentic self throughout your application journey.

The must-haves

To be considered, you must have:

• Experience working in a fast-paced environment, not necessarily retail.
• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

The other qualities we seek

We'd also love you to bring:

• Strong communication and listening skills.
• The ability to adapt to business needs.
• Experience using systems and following processes.
• Adherence to key compliance standards related to health & safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What's in it for you

Our goal is to celebrate our people and support their lives. We aim to create a culture that empowers everyone to bring their best selves to work. We believe diversity and inclusion make for a better business and world.

Working at Virgin Media O2, you'll receive a comprehensive reward package with benefits and extras to support you and your loved ones, ensuring you're covered against life's uncertainties.