Assistant Store Manager - Kentish Town

TN United Kingdom; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established charity organization is seeking an Assistant Store Manager to join their vibrant team in Kentish Town, London. This role offers a unique opportunity to contribute to vital services for older people while leading a dedicated team of volunteers and staff. You will play a crucial role in ensuring an exemplary shopping experience, managing store operations, and supporting the Shop Manager. With a generous benefits package including a pension contribution, holiday allowance, and various discounts, this position is perfect for someone passionate about retail and community support. Early applications are encouraged as interviews will be conducted throughout the advertising process.

Benefits

25 days holiday + bank holiday allowance

Generous pension contribution (8%)

Great discounts through Blue Light Card

Life assurance

Bupa health cashback plan

Free and discounted tickets for events

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to interpret basic financial reports is a plus.

Responsibilities

• Collaborate with the Shop Manager to ensure smooth operations.
• Lead and coach a team of volunteers and staff.
• Provide excellent customer service and manage time effectively.

Skills

Customer Service

Team Leadership

IT Literacy

Time Management

Job description

Assistant Store Manager - Kentish Town, London

Age UK is recruiting! We have an exciting opportunity to join our fantastic team in Kentish Town, North West London, as an Assistant Shop Manager.

With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our committed team of Shop Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Responsibilities:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg
• Lead a team of volunteers and staff
• Delegate and coach staff
• Provide excellent customer service
• Manage time effectively under conflicting priorities
• IT literacy and numeracy skills

Ideally, you will also have:

• Understanding and establishing successful retail processes
• Ability to interpret basic financial reports
• Experience in a customer-facing role

What we offer in return:

• A 35-hour working week
• 25 days holiday (pro-rata) + bank holiday allowance
• A generous pension – we contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good – Free and discounted tickets for events

Additional Information:

To comply with UK legislation, we cannot accept applications from candidates under 18, as the role requires working alone in the shop.

All CVs will be anonymised during the application process. Please remove personal information from your cover letter/supporting statement to support our fair recruitment process. Your name and address will only be known once you are invited for an interview.

We particularly encourage applications from men, Black, Asian, and minority ethnic groups, as these groups are currently underrepresented in our workforce.

Early application is encouraged, as we review applications throughout the advertising period and may close the advert early.

Age UK is an Equal Opportunities employer and is committed to safeguarding adults at risk and children from abuse and neglect.