Assistant Store Manager - Home & Fashion

British Heart Foundation; Canterbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

The British Heart Foundation is seeking an enthusiastic Assistant Store Manager for their new store in Canterbury. This permanent, 37.5-hour-per-week role involves overseeing store operations, leading a team, and ensuring high standards of customer service and retail performance. Ideal candidates should have a background in customer service and supervisory roles, alongside a passion for community engagement and extensive consumer awareness.

Benefits

Generous leave

Early wage access

Health plans

Pension contributions

Employee discounts

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Passion for delivering exceptional customer service.

Responsibilities

• Supporting daily store operations and taking full responsibility in manager's absence.
• Inspiring staff and volunteers to deliver excellent customer service.
• Achieving targets within campaign activities.

Skills

Customer service

Leadership

Commercial awareness

Creativity

Integrity

Results-oriented

Job description

Assistant Store Manager - Home & Fashion, Canterbury

British Heart Foundation is opening a new store in Canterbury, and we are looking for an Assistant Store Manager to join our team. This is an excellent opportunity for those seeking to progress in store management.

Responsibilities include:

• Supporting the Store Manager with daily store operations and taking full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver excellent customer service.
• Ensuring high standards of customer service, visual merchandising, and sales maximization through physical and digital channels.
• Supporting recruitment and development of volunteers.
• Achieving targets within campaign activities and working with the manager to generate stock.

This is a 37.5-hour-per-week position on a permanent contract. Our stores operate 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis. The role involves physical activity due to collections, deliveries, and donations, but offers the rewarding opportunity to contribute to funding life-saving research.

Candidate requirements:

• Experience in a customer-facing role.
• Supervisory experience.
• Commercially driven with a creative approach to ideas.
• Inclusive leadership style.
• Passion for delivering exceptional customer service and maintaining high retail standards.
• Results-oriented with integrity.

We value our commitment to diversity and inclusion, environmental impact, and community engagement. Benefits include generous leave, early wage access, health plans, pension contributions, discounts, and more.

Application process:

To apply, click the “Apply” button below to be redirected to the BHF Careers page, complete the application form, submit your CV, and upload your employment history.

Additional information:

All offers are subject to a satisfactory DBS check. We prioritize fairness and use anonymous CV software during recruitment. Early applications are encouraged as the advert may close early. Please note sponsorship is unlikely due to salary criteria.