Assistant Store Manager - Hitchin (Bancroft)

Garden House Hospice Care; Hitchin; On-site; GBP 21,000 - 27,000; Full time

Job summary

Garden House Hospice Care in Hitchin operates a Bancroft charity shop that funds wellbeing and palliative care services. We seek an Assistant Store Manager to support day-to-day store operations, drive sales, maintain high standards, and lead volunteers.

You will deputise for the Store Manager, focus on income maximisation, and ensure safety and policy compliance across the team. This is a full-time role requiring weekend work.

Qualifications

• Experience in a retail or customer-facing environment.
• Experience supervising or supporting staff or volunteers.
• Strong customer service with a commercial mindset.
• Awareness of visual merchandising and retail standards.

Responsibilities

• Deliver sales income, profit and KPI targets for the store.
• Analyse sales performance and implement improvement actions.
• Maintain strong visual merchandising standards to maximise sales and customer engagement.
• Act as a role model for customer service, professionalism and positive behaviour.
• Support recruitment, induction and retention of volunteers.
• Promote Gift Aid confidently to donors and customers.

Skills

Retail / customer-facing experience

Staff/volunteer supervision

Customer service mindset

Visual merchandising

Job description

We're looking for an Assistant Store Manager with a passion for pre-loved goods to support the team at our Bancroft store in Hitchin!

As one of the Hospice's charity shops, our Bancroft store plays a crucial role in funding our award-winning wellbeing and palliative care services.

What does the Assistant Store Manager role involve?

The Assistant Store Manager supports the Store Manager in the day-to-day operation, commercial performance, and presentation of the store.

The role focuses on driving sales, maintaining high retail standards, supporting volunteers and staff, and always ensuring excellent customer service.

The Assistant Store Manager will deputise for the Store Manager when required and play an active role in maximising income, including the promotion of Gift Aid, while ensuring compliance with policies, procedures, and safety requirements.

The role contributes to the organisation's Seven S's:

Sales - Service - Staff - Standards - Stock - Safety - Stock Loss

Duties include:

• Supporting the delivery of sales income, profit, and KPI targets for the store.
• Assisting with analysing sales performance and implementing actions to improve results
• Maintaining strong visual merchandising standards to maximise sales and customer engagement.
• Act as a role model for customer service, professionalism, and positive behaviour.
• Support the recruitment, induction, and retention of volunteers.
• Promote Gift Aid confidently to donors and customers

This is a full time role for 37.5 hours per week, including weekends. Candidates should be flexible as there may be the need to work in other shop locations as required.

What skills are we looking for?

• Previous experience in a retail or customer-facing environment.
• Experience of supervising or supporting staff or volunteers.
• Strong customer service skills with a commercial mindset.
• Awareness of visual merchandising and retail standards.

Closing date for applications: 17th November 2026. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Whilst we'd love to get back to everyone who applies to our roles, we will only be in touch if your application is successful, if you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.

Garden House Hospice Trading is proud to be committed to be disability confident and reasonable adjustments will be made for applicants with disabilities.

We can only accept applications from candidates with the Right to Work and already living in the UK.Safeguarding is of paramount importance to us; all successful candidates are required to undergo a DBS check, regardless of role.