Assistant Store Manager - Heathrow Terminal 5

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an exceptional Assistant Store Manager for their Heathrow Terminal 5 store. The successful candidate will deliver a world-class customer experience in a luxury retail environment, ensuring compliance with health and safety standards while leading a motivated team.

Benefits

Competitive salary

Up to 40% store and restaurant discount

Annual discretionary bonus of up to 5%

28 days holiday plus extra day for birthday

Five wellbeing days off

Subsidised staff meal scheme

Development opportunities

Access to exclusive 'Staff shop' sale

Excellent pension scheme

Qualifications

• Proven experience at supervisory or assistant store manager level in retail or luxury retail.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Ensure high service standards are maintained, exceeding customer expectations.
• Create a well-managed, clean, and safe working environment.

Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Leadership

Energy

Drive

Tools

Point of Sales System

Job description

Job Description

Assistant Store Manager - Heathrow Terminal 5

We are seeking an exceptional Assistant Store Manager to join our Heathrow Terminal 5 store. The successful candidate will help deliver a world-class experience to our customers at Fortnum & Mason.

The Assistant Manager will report to the Deputy Store Manager and Store Manager, supporting the smooth operation of the store. You will ensure high service standards are maintained, exceeding customer expectations in a luxury retail environment.

This role involves working 5 days a week, including weekends, with shifts between 6am and 11pm. We seek a leader with strong managerial skills, energy, drive, and the ability to motivate others. You will be responsible for creating a well-managed, clean, and safe working environment, ensuring compliance with health and safety standards.

We look for the following qualities:

• Proven experience at supervisory or assistant store manager level in retail or luxury retail
• Excellent interpersonal and communication skills
• Basic computer skills, including proficiency with our point of sales system
• Strong customer service orientation
• Ability to thrive in a fast-paced environment
• Genuine passion for luxury retail

All potential employees will undergo a 5-year reference check covering employment and education history, which is a requirement for all staff working at Heathrow.

Benefits include:

• Competitive salary
• Up to 40% store and restaurant discount
• Annual discretionary bonus of up to 5%
• 28 days holiday (including bank holidays), plus an extra day off for your birthday and five wellbeing days off (post-probation)
• Subsidised staff meal scheme
• Development opportunities to grow your career
• Access to our exclusive 'Staff shop' sale
• Excellent pension scheme

We are committed to fostering an inclusive environment that respects and develops our employees' talents, regardless of gender, marital status, maternity, belief, or other characteristics. Our team has been recognized with awards for outstanding contributions across various sectors, including retail, technology, hospitality, and community engagement.