Assistant Store Manager - Full Time - Masonville Place, ON

Swarovski; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading luxury brand as an Assistant Store Manager in London. You will lead a team to deliver exceptional customer experiences, drive sales, and foster a positive store environment. This role requires leadership skills, experience in retail, and a passion for luxury products.

Benefits

Employee Assistance Program

Volunteering leave

Learning and development programs

Qualifications

• 1-2 years’ experience in a multi-cultural retail environment.
• Experience in luxury, fashion, cosmetics, or lifestyle brands.

Responsibilities

• Strive for excellence in customer interactions.
• Support recruitment and motivate the team.
• Implement monthly service and sales plans.

Skills

Leadership

Coaching

Digital proficiency

Growth mindset

Relationship building

Job description

You are an advocate of our brand. In this role, and together with the team, you will:

1. Strive for excellence and go beyond in every customer interaction
2. Build a loyal portfolio of existing and new customers
3. Act as a role model, leading by example with passion and enthusiasm
4. Support recruitment, coach, and motivate the team to drive the business
5. Support the implementation of the monthly service and sales plan, goals, and targets
6. Facilitate the onboarding of new starters, in-store

About you

You are an experienced Assistant Store Manager and have:

1. 1-2 years’ experience working in a multi-cultural retail environment
2. Experience in luxury, fashion, cosmetics, or lifestyle brands
3. Leadership and coaching skills
4. Digital proficiency, learning agility, and a growth mindset
5. A winning personality that easily establishes trustful relationships

What we offer

You can expect a range of benefits, including:

• Employee Assistance Program
• Volunteering leave
• Learning and development programs

About Swarovski

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today, this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion, and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski’s Commitment to Equality

Swarovski is an equal opportunity employer. We foster a workplace where individuals feel involved, respected, valued, connected, and heard. Employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable law.