Assistant Store Manager (Full-Time)

Pandora; West of England; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus (10–20%)

Employee discount

Jewellery uniform allowance

Other benefits

Job summary

Pandora is seeking an organised, proactive and results-driven Assistant Store Manager to lead from the shop floor and drive retail operations, inspiring a high-performing team to beat targets and deliver world-class service. If you’re passionate about people, performance and meaningful moments, we’d love you to join us!

You will support the Store Manager in delivering commercial success, coaching and developing your team, and ensuring smooth store trading in all duties from rotas to stock

Qualifications

• Proven experience leading store teams and driving sales growth.
• Strong communication skills and ability to coach and develop others.
• Retail excellence mindset with focus on customer service and brand standards.

Responsibilities

• Drive store performance by analysing sales, KPIs and customer feedback to guide decisions.
• Support the Store Manager in planning and executing strategies to hit sales targets.
• Champion visual merchandising and product displays to reflect brand guidelines and maximize impact.
• Lead, coach and develop a diverse, high‑performing team and embed Pandora values.

Skills

Store leadership

Sales achievement

People management

Customer service

Merchandising

Tools

POS systems

Job description

Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays

We are looking to cover hours per week, Permanent

The rate of pay will be between £25000 - £38400 (Full-time equivalent)

At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results‑driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high‑performing team to beat their targets and provide a world‑class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!

Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.

The Role

As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and role‑modeling our signature selling ceremony for world‑class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

What You’ll Do

Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

Leadership

• Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
• Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
• Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team

Customer Experience

• Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
• Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.

Store Operations

• Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Ensure high shop floor standards, smooth stock management, and overall operational excellence.

The Successful Candidate

You’ll be a highly capable leader and a passionate team player who thrives in a fast‑paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.

• Proven experience driving sales and profitability in store
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high‑performing team
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs
• A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values
• A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar
• A well‑presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

Our People Are At The Heart Of Our Success. We’re Committed To Unforgettable Career Progression And Offer a Rewards Package That’s Second To None

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• ‘Wear box’ access: Select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

• If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.