Assistant Store Manager (Full-Time)

FAQs; Glasgow; On-site; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Monthly bonus 10%

Jewellery uniform allowance

Employee discount

Wear box access

Exclusive discounts platform

Retail Trust wellbeing support

Career progression & training

Job summary

Pandora in Glasgow is seeking an organised, proactive Assistant Store Manager to lead from the shop floor and drive retail operations with a high‑performing team.

You will analyse sales data, coach staff, and deliver world‑class customer service while upholding brand standards and visual merchandising guidelines across the store.

Qualifications

• Proven leadership and coaching ability.
• Strong interpersonal and communication skills.
• Experience driving sales and profitability in-store.
• Ability to manage and develop a diverse team.

Responsibilities

• Commercial Focus: analyse sales and KPIs to drive targets and decisions.
• Leadership: build, lead and coach a high-performing team; role model Pandora values.
• Customer Experience: ensure outstanding service and brand storytelling on the shop floor.
• Store Operations: manage rotas, stock, till ops and health & safety compliance.

Skills

Leadership

Communication

Customer service

Team management

Job description

Job Details

Location: Unit 112, Glasgow, G51 4BN

Contract: Permanent, 40 hours per week.

Salary: £25000 per year – £40800 per year (Full‑time equivalent).

Daily schedule: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

About Pandora

At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results‑driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high‑performing team to beat their targets and provide a world‑class service.

Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.

What You’ll Do

• Commercial Focus
  • Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions.
  • Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
  • Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
• Leadership
  • Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development.
  • Deliver clear and consistent communication, impactful feedback, and support with regular development conversations.
  • Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team.
• Customer Experience
  • Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values.
  • Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony.
  • Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
• Store Operations
  • Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
  • Plan staffing levels in line with commercial needs and seasonal trends.
  • Ensure high shop floor standards, smooth stock management, and overall operational excellence.

The Successful Candidate

You’ll be a highly capable leader and a passionate team player who thrives in a fast‑paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

• Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.
• Proven experience driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high‑performing team.
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
• A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
• A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

Why Work With Us?

• A highly competitive salary.
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
• Generous jewellery uniform allowance to express your style and individuality.
• Employee discount to treat yourself and your loved ones.
• ‘Wear box’ access: Select jewellery to wear each time you’re working.
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
• Parties, incentives and gifts throughout the year.
• Clear career progression and training opportunities, empowering you to grow and succeed.

Equal Opportunity

We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery.

Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.

Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.