Assistant Store Manager - Edinburgh Fort (40 hours)

Rituals; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand is seeking an enthusiastic Assistant Store Manager for their new store in Edinburgh. In this role, you will motivate your team, ensure excellent customer service, and assist the Store Manager in daily operations. Ideal candidates will have prior management experience in retail or hospitality and strong people skills. Join us in delivering exceptional shopping experiences!

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• Experience in communication and motivation.
• Ability to drive customer satisfaction and sales.

Responsibilities

• Motivate the store team and ensure excellent customer service.
• Support Store Manager with daily business operations.
• Help recruit and retain a diverse and talented team.

Skills

People management skills

Decision-making skills

Communication skills

Job description

Job Description

This position is for our brand new store opening in Edinburgh, Scotland!

Address: FORT KINNAIRD, EDINBURGH, EH15 3RD

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.