Assistant Store Manager - East Midlands (40 hours)

Rituals; Derby; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Store Manager to inspire a team and enhance customer experiences. In this role, you will be pivotal in driving store performance through effective teamwork and excellent customer service. You will support the Store Manager in fostering a culture of trust and engagement, ensuring every team member reaches their potential. If you are energetic, inspiring, and ready to lead by example, this opportunity is perfect for you to make a significant impact in a vibrant retail environment.

Qualifications

• Experience as an Assistant Store Manager or similar in retail/hospitality.
• Strong people management and decision-making skills.

Responsibilities

• Motivate the team and enhance customer shopping experiences.
• Support Store Manager in daily operations and team recruitment.

Skills

People management skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential, and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision-making and problem-solving skills.