Assistant Store Manager - Dundee

Chisholm Hunter; Dundee; On-site; GBP 28,000 - 35,000; Full time

Job summary

Chisholm Hunter seeks an experienced retail manager to lead its store in Dundee. The role involves people management, sales excellence, and delivering exceptional customer service in a luxury environment. Candidates should have a strong track record in retail, particularly in luxury goods, coupled with a passion for jewellery. The company values teamwork, flexibility, and personal growth, offering a competitive salary, bonuses, and employee discounts.

Benefits

Employee discounts on jewellery and accessories

Career advancement opportunities

Full sponsorship for JET qualification

Qualifications

• Previous retail sales/management experience, preferably in luxury goods.
• Passion for jewellery and gemstones.
• Flexibility with regards to working hours.

Responsibilities

• Manage and coach the sales team to exceed sales targets.
• Ensure exceptional customer service and sales processes are followed.
• Conduct regular 121s and celebrate team successes.

Skills

Sales Acumen

Interpersonal Skills

Knowledge of Jewellery

Coaching

Education

JET Qualification

Job description

Starting Salary: £28,000 (depending on experience)

Location: Dundee (DD1)

Voted one of Sunday times best places to work 2025!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork.

Position:

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

• People Management – holding regular 121s, coaching and developing and creating a winning environment and celebrating success
• Sales Floor Management – ensuring all of our processes are followed and the client needs are being exceeded
• Sales Excellence – support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
  
  

Requirements:

Qualifications & Experience:

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours
  
  

Other information:

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification – and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package
  
  

If you're ready to embark on a dazzling career journey in the world of jewellery, we invite you to apply today! Join us and be part of a team that brings sparkle to people's lives.