Assistant Store Manager (DULLES Airport)

International Shoppes; Sully; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager at a bustling airport location, where you will inspire and lead a group of dedicated sales professionals. This role emphasizes exceptional customer service and sales strategies, ensuring a top-notch shopping experience. You'll be responsible for driving profitability through effective merchandising and team development. The ideal candidate will have a passion for retail, strong leadership skills, and a commitment to excellence. If you're ready to make an impact in a fast-paced environment, this is the perfect opportunity for you!

Benefits

$500 Sign-On Bonus

Flexible Schedule

Professional Development Opportunities

Qualifications

• 2+ years in retail management with strong customer service skills.
• Experience in staffing, coaching, and training associates.

Responsibilities

• Model outstanding customer service and resolve customer issues.
• Drive sales events and support omni-channel initiatives.
• Oversee merchandising and visual execution on the selling floor.

Skills

Customer Service

Sales Management

Team Leadership

Merchandising

Problem Solving

Bilingual (English/Spanish)

Education

2+ years retail management experience

Knowledge in retail operations

Staff development experience

Tools

MS Office

POS Systems

Job description

Assistant Store Manager (DULLES Airport)

$500 SIGN ON BONUS FOR JOINING OUR TEAM! (Details to Follow)

Summary:
The Assistant Sales Manager will partner with the General Operations Manager and Assistant General Manager of the airport in building a successful business unit with a team of sales professionals who are dedicated to providing G.R.E.A.T Customer service. The Assistant Manager will challenge and inspire the team to achieve increased profitability and sales and maintain a standard of service excellence.

Responsibilities:

• Customer service - Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the selling floor, cash wrap in order to deliver consistent experience with the customer.
• Sales - Drives the planning and execution of sales events, tastings etc. Supports omni channel initiatives. Drives UPT and ADS. Reviews results and business trends to quickly identify and address areas of opportunity.
• Merchandising & Visual Execution - Owns the selling floor set process as well as the merchandising and core standards. Actively walks the selling floor and strategizes with team to plan and execute all merchandising and visual elements.
• People - Select a team of qualified selling focused associates to build a bench for future advancements and promotions.
• Ensure supervisors are conducting daily roll calls. Conduct ongoing Talent analysis of associates: establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.
• Monitor and address performance issues on a timely basis. Celebrate and recognize selling successes and coach associates to improve selling performance.
• Review and utilize all scorecards, and associates' observations: provide feedback to supervisors and identify areas of opportunity.
• Ensure all Airport and security policies are adhered to and reinforced with the staff.
• Ensure Company asset management policies are adhered to including daily merchandise inventories, cash audits, alarm updates, etc.
• Resolve issues and coach staff to improve their performance.

Education and Experience:

• 2+ years retail management experience.
• Retail operations knowledge including sales, customer service, merchandising, inventory and loss prevention.
• Staff development experience; knowledge in staffing, coaching counseling, training and development.
• Strong computer skills including MS office and POS Systems.

Requirements:

• Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
• Must present professional appearance at all times.
• Must be team oriented.
• Must participate in semi-annual inventory.
• Must pass airport security background check.
• BILINGUAL ENGLISH / SPANISH preferred.

We are an Equal Opportunity Employer.