Assistant Store Manager - Cotswolds Designer Outlet (32 - 40 hours)

Rituals; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Store Manager to lead a dynamic team and enhance customer experiences. In this pivotal role, you will be the right hand to the Store Manager, fostering a culture of trust and collaboration. Your responsibilities will include motivating team members, driving sales performance, and ensuring efficient operations. If you have a passion for retail and a knack for inspiring others, this is the perfect opportunity to make a significant impact in a vibrant environment.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong people management and communication skills.

Responsibilities

• Motivate the team and ensure excellent customer service.
• Assist the Store Manager with daily business activities.

Skills

People management skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities.

Qualifications

High on energy, low on ego, and with a sense of humor!

You are unique because of your ability to encourage others and achieve your store’s goals in customer satisfaction and sales. Additionally, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.