Assistant Store Manager - Chester (32 - 40 hours)

Rituals; Chester; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who thrives on motivating teams and enhancing customer experiences. In this dynamic role, you will be the second-in-command, stepping in for the Store Manager as needed while driving store performance through exceptional service and teamwork. Your leadership will foster a culture of trust and engagement, empowering your team to reach their full potential. If you are passionate about retail and have a knack for inspiring others, this opportunity is perfect for you to shine in a vibrant environment.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong people management and communication skills.

Responsibilities

• Motivate team and ensure excellent customer service.
• Support Store Manager in daily operations and team development.

Skills

People management skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential, and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

1. Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
2. People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
3. Experience in sharing knowledge to drive behavioural change and develop others.
4. Decision-making and problem-solving skills.