Assistant Store Manager, Calvin Klein Stratford

PVH UK Group Limited; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a dynamic and inspiring team as an Assistant Store Manager at a renowned global lifestyle brand. In this pivotal role, you will lead and motivate your team to deliver exceptional customer service and drive sales growth. Your ability to connect with consumers and manage a diverse team will be key to creating a visually stunning and welcoming store environment. This position offers a unique opportunity to make a significant impact in a fast-paced retail setting while fostering a culture of inclusivity and collaboration. If you are passionate about retail and eager to inspire others, this is the perfect opportunity for you.

Qualifications

• Experience in supervisory roles within premium or luxury brands.
• Strong people management and conflict resolution skills.

Responsibilities

• Lead store teams to enhance sales and customer experiences.
• Ensure compliance with visual merchandising standards.
• Analyze performance reports to drive business improvements.

Skills

People Management

Customer Service

Visual Merchandising

Sales Strategy

Conflict Resolution

Effective Communication

Job description

Design Your Future at PVH

Assistant Store Manager, Calvin Klein Stratford

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Assistant Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure weekly visual presentation action plans.
• Analyze store level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Providing a great customer journey and achieving exemplary mystery shop results.

About YOU

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.
• You'll approach all issues with a ‘can do’ approach and make informed decisions to find in-store solutions.

WHAT WE OFFER

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.

DIVERSITY & EQUAL OPPORTUNITY: We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.