Assistant Store Manager | Bristol

Reiss Limited; Bristol; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount

Rewarding bonus and commission

Employee Assistance Programme

Medical cash plan

Fitness discounts

Enhanced parental pay

25 days annual leave

Employee referral scheme

Career development opportunities

Job summary

Reiss Limited in Bristol is seeking an Assistant Store Manager to lead the store team, deliver premium customer service, and drive commercial performance in a fast-paced luxury retail environment.

You will oversee day-to-day operations, coach staff, implement visual standards and processes, and deputise for the Store Manager while maintaining high standards of service and a strong focus on profitability.

Qualifications

• Previous retail management experience at a similar level.
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds.
• Proven track record of increasing overall business performance.
• Proven track record of delivering excellent customer service through your team.
• Strong commercial product management and visual merchandising skills.
• Ability to flex between customer service, operational, technical and visual elements.

Responsibilities

• Oversee day-to-day running of the store and team.
• Identify opportunities to drive sales and profitability.
• Aim to exceed KPI targets.
• Provide service and product training to the team.
• Maintain effective operational processes and administration.
• Support recruitment and performance reviews; deputise for Store Manager.

Skills

Retail management

Premium/luxury product

Sales performance

Customer service leadership

Visual merchandising

Operational excellence

Communication

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.

What's this role about?

As part of our Retail team, you'll be joining our store in Bristol on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you'll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI's
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What you'll ideally bring to the role

• You'll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we're open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals

• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skill

What we'll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave
• Employee referral scheme
• Career development opportunities

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.