Assistant Store Manager - Bridgend (40 hours)

Rituals; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rituals is seeking an enthusiastic Assistant Store Manager to lead their outlet store, focusing on exceptional customer service and team motivation. This role involves significant responsibilities in managing store operations, developing the team, and ensuring a high-performance culture within a fast-paced environment.

Qualifications

• Prior experience at Assistant Store Manager level or equivalent.
• Strong people management skills to foster a positive store environment.
• Ability to make decisions and solve problems effectively.

Responsibilities

• Motivate the team and ensure an exceptional customer shopping experience.
• Support the Store Manager in daily operations and address challenges.
• Oversee stock and inventory management while upholding store standards.

Skills

Communication

Motivation

Coaching

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.