Assistant Store Manager - Bluewater (40 hours)

Rituals; Dartford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail brand in Dartford seeks an Assistant Store Manager to motivate the team and ensure an exceptional shopping experience. This role includes being second-in-command, managing inventory, and delivering operational excellence in a busy outlet environment. Ideal candidates will have prior experience in retail or hospitality and demonstrate strong people management and problem-solving skills.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail or hospitality.
• Proven skills in motivating and managing a team.
• Ability to make decisions and solve problems effectively.

Responsibilities

• Motivate the team and ensure excellent customer service.
• Support the Store Manager with daily business activities.
• Manage stock and inventory, uphold store standards.

Skills

People management skills

Decision making

Problem-solving

Communication

Motivation

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.