Assistant Store Manager - Ashford Designer Outlet (40 hours)

Rituals; Ashford; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading retail company in Ashford is seeking an Assistant Store Manager to motivate the team and ensure an exceptional shopping experience. The ideal candidate will support the Store Manager, focusing on operational excellence and high customer service standards in a fast-paced outlet environment. Requirements include prior experience in a similar role and strong people management skills.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• High on energy, low on ego.
• Ability to encourage others and achieve store goals.

Responsibilities

• Model company values and act as an ambassador.
• Recruit, hire, and retain a diverse and talented team.
• Assist with day-to-day business activities for smooth operations.
• Deliver operational excellence with a focus on stock management.
• Maintain high store standards and exceptional customer service.

Skills

People management skills

Decision making

Problem-solving skills

Communication

Motivation

Coaching

Inspiration

Job description

Overview

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

Responsibilities

• Model the company’s values and act as an ambassador for Rituals; support the Store Manager in creating a culture of trust with positive and constructive feedback.
• Recruit, hire and retain a diverse and talented store team; coach team members to improve engagement and help them reach their full potential.
• Serve as the Store Manager’s right hand by assisting with day-to-day business activities and ensuring smooth store operations.
• Deliver operational excellence in an outlet environment, with a strong focus on stock and inventory management, while upholding high store standards.
• Maintain a fast-paced, high-footfall setting with a continuous commitment to delivering exceptional customer service.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.