Assistant Store Manager | Aesop Bicester Village | Full Time FTC

Aesop; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your leadership will inspire a team to provide exceptional customer experiences. This exciting role at a new location offers the chance to develop your people management skills while contributing to a sustainable and inclusive environment. With a commitment to employee wellbeing and professional growth, you will be part of a vibrant community that values diversity and creativity. Embrace this opportunity to make a meaningful impact in a high-performing retail space, and enjoy a range of employee benefits that support your career journey.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

In-house Product and Core skills training

Competitive bonus opportunity

Complimentary access to LinkedIn Learning

Employee assistance programmes

Complimentary subscription to Headspace

Matched Gifting Policy

Qualifications

• Experience in a people management role within a customer service environment.
• Proven track record of effective selling skills and driving commercial outcomes.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and motivate the team to create exceptional customer experiences.
• Provide operational and administrative support within the store.
• Maintain Aesop's impeccable standards and drive commercial success.

Skills

People Management

Effective Selling Skills

Communication Skills

Problem-Solving

Empathy

Customer Service

Merchandising Skills

Skin Care Knowledge

Tools

Microsoft Office Suite

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

Aesop is delighted to now welcome applications for the Assistant Store Manager position for our new signature space at Aesop Bicester Village. This is an exciting opportunity to be part of Aesop’s growth as we prepare to open in June 2025.

As an Assistant Store Manager, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.

Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop's impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location.

What we are looking for

• Experience in a people management role or similar, within a customer service environment

• Proven track record of effective selling skills and ability to drive commercial outcomes

• History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment

• Demonstrated ability to utilise empathy to manage interpersonal relationships

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Strong communication, problem-solving and merchandising skills

• Working knowledge of skin care and skin care industry (advantageous)

• Knowledge of hair care, body care, fragrance and home categories (advantageous)

• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Up to 50% product discount and bi-annual complimentary product allocation

• Cycle to work scheme

• Summer wellness leave options and paid volunteering allowance for all employees

• In-house Product and Core skills training

• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning

• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.