Assistant Store Manager | Aesop Battersea, London | Full Time

Aesop; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A well-known global retail organization in London is seeking an Assistant Store Manager. The role involves leading and developing the store team, engaging customers, and maintaining high operational standards. Successful candidates will demonstrate experience in people management and effective selling skills. This full-time position offers various employee benefits, including product discounts and professional development opportunities.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

In-house Product and Core skills training

Competitive bonus opportunity

Access to employee assistance programmes

Qualifications

• Experience in a customer service environment.
• History of leading a team effectively.
• Ability to create inclusive work environments.
• Working knowledge of skin care (advantageous).
• Knowledge of hair care, body care, and fragrance (advantageous).

Responsibilities

• Engage and guide customers to relevant products.
• Support the Store Manager with team development.
• Maintain operational and administrative standards.
• Drive commercial outcomes and enhance customer experiences.

Skills

Experience in a people management role

Effective selling skills

Team leadership

Empathy in managing relationships

Strong communication skills

Problem-solving skills

Microsoft Office suite familiarity

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As the Assistant Store Manager of Aesop Battersea, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.

Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop's impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location.

What we are looking for

• Experience in a people management role or similar, within a customer service environment

• Proven track record of effective selling skills and ability to drive commercial outcomes

• History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment

• Demonstrated ability to utilise empathy to manage interpersonal relationships

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Strong communication, problem-solving and merchandising skills

• Working knowledge of skin care and skin care industry (advantageous)

• Knowledge of hair care, body care, fragrance and home categories (advantageous)

• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Up to 50% product discount and bi-annual complimentary product allocation

• Cycle to work scheme

• Summer wellness leave options and paid volunteering allowance for all employees

• In-house Product and Core skills training

• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning

• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.